Airline and Cruise Support Specialist Position Available In Orange, Florida

Airline and Cruise Support Specialist
Requisition

ID 2025-51652

Location :

Location

US-FL-ORLANDO

Location :

External ID Name 0008W – RAC – CRUISE REGION Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2 6751 FORUM DR Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City ORLANDO Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province FL Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code 32821-6047 Job Location(s)

ORLANDO FL

United States Position Type (Portal Searching) Full-Time Category (Portal Searching)

Customer Service/Support Company :

Name Bags
Overview Bags, a Metropolispany, is an artificial intelligencepany for the real world. We useputer vision to enable checkout-free parking experiences. So t’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parkingwork in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it’s everyw and impacts everyone. Tomorrow, we will power checkout-free experiences anyw you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time. You will… An Airline and Cruise Support Specialist is primarily responsible for checking-in passengers for their airline reservations and ensuring passengers have all their proper documentation for travel from their cruise. Additionally, this role will support cruise line representatives and offsite check-in locations managing all their all-airline check-in issues, isolate problems, determine and implement solutions as well as diagnosis and dispatch to additional support staff. Qualified candidates must be self-motivated,anized, and have strong customer service skills. Manage the check-in process, ensuring that customers have the proper documentation for travel for Cruise Line Passengers.
Manage and support cruise line representatives to ensure airline check-in service is provided correctly and efficiently.
Create a positive customer service experience and build strong relationships through active listening, ensuring timely resolution or escalation,municating promptly on progress and handling customers with a professional attitude
Answer iing technical requests, quickly analyze, test, and resolve the calls
Create requests using our ticketed tracking system to create and track the progress of request
Process requests that are created via andmunicate with end-users
Escalate incidents to correct higher level position when the needs arise and work with the escalation employee to resolve and test all issues
Grow the knowledgebase by using resolutions of successfully closed requests
Monitor queue and track inbound calls.
Providemunication and follow up to ensure representatives are fully informed of all new information related to, prores, customer needs, andpany-related issues, changes, or actions.
Create and send daily reports to the airline, TSA, CBP, and other government agencies. You have… Exceptional written and verbalmunication skills.
Ability to work collaboratively in a team environment and support team decisions.
Solid multi-tasking, prioritization, andanizational skills.
Must be Proficient in Microsoft Excel
Continuously reviews and implements process improvements. Plans direct and evaluates the workflow, as well as coordinates work activities to achieve expected service goals.
Travel Industry experience is a plus
Must be available to work holidays and weekends
Must be available to work various shifts in the morning or evening hours

Salary Range:

$16.00 per hour

Benefits:

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. SP+ is an equal opportunity employermitted in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may be part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process amodation or have questions about our data retention policy, please contact Recruitspplus. We are to assist you.