Call Center Marketing Agent Position Available In Orange, Florida
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Job Description
Call Center Marketing Agent
Department:
Call Center- Orlando
Office:
Call Center- Florida
Location:
Orlando, FL
Purpose
This agent will handle heavy marketing + service duties, books tours, etc.
Pay
Starting Pay is $15 per hour during training. After training, the agent will go to $16/ hr PLUS commissions
Schedule
Training M-F for about 4-6 weeks
Post training: Saturdays REQUIRED, and you will have a week day and Sundays off
Principal Duties and Responsibilities
Day to day marketing and services
Handles any points discrepancies for sales
Helps close deals with prospect or owner’s appeasements
Assistance with all Global Exchange needs
Assistance with all Club and Lifestyles Plus needs
Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues
Assist with ordering supplies for call center
Monitor and respond to Social Media posts
All other duties as assigned
General Statement – Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training /
Certifications, and Experience:
2+ years of Customer Service experience
Proficiency with Microsoft Office applications, High proficiency in MS Office
Previous experience as customer service, reservations, or travel agent (desired)
A strategic mindset to problem solve and craft win/win solutions
Experience working with Owners in a timeshare or call center atmosphere
Knowledge in Time Share Ware is a must
Skills, Knowledge, and Abilities:
Strong analytic, problem-solving skills to pinpoint issues and identify solutions
Strong written and verbal communication skills
High end customer service skills
Travel experience
Flexible schedule – Ability to work holidays and weekends are a must
Competent working with Microsoft Office suite, including Word, Outlook, and Excel
Shift:
Additional hours may be necessary to meet goals and deadlines and to cover shifts
Regular Hours and Weekend
Travel:
None
