Client Support Specialists Position Available In Orange, Florida

Description

• Provide expert support and respond to inquiries regarding ADP products via phone and email
• Use your strong interpersonal skills and product knowledge to communicate with customers, resolve issues, and assist in the use of ADP products and systems
• Follow up and follow through throughout new projects, requests, and cases
• Ask relevant questions to define the root cause of a problem, generate solutions, decide on a course of action, and be accountable for actions and decisions
• This role is looked as true account on communication with Delivery service providers. (DSP)
• The customers are independent business owners and entrepreneurs.
• They will be on the phone all day 80%. Break out to team meeting.
• There are 3 levels that they can grow in. Understands tied to a desk.
• Act as a subject matter expert for clients and new associates by providing technical expertise, guidance and training as needed.
• Meet department standards and metrics Additional Skills & Qualifications 2+ years of Customer Service Best vs Average
• Multi task, Enterprise.

Understand benefit enrollment process.