Customer Advocate – Bilingual Position Available In Orange, Florida

Customer Advocate – Bilingual 3.0 3.0 out of 5 stars 3191 Maguire Boulevard, Orlando, FL 32803 Overview At HealthFund Solutions, we are an advocate for the uninsured and the underinsured patients and a partner to hospitals and healthcare providers. With decades of experience in the healthcare field, we observed a rising need to help a percentage of the population that continues to grow every day—those living without health insurance. Through sponsorship programs, Medicaid screening and premium monitoring, we empower patients to get the coverage and care they need to get back on their feet. Reporting to the Call Center Manager, the Customer Advocate will perform a wide range of administrative and office support activities for our corporate office.

Responsibilities:

• Answering phones, taking messages, and placing call transfers
• Making outbound calls using scripting
• Required to screen patients for financial and medical criteria
• Enter all information in our system database
• Insurance review for deductibles, copays, coinsurance and out of pocket max
• Stay current on all new policies and procedures
• Assist with other administrative duties as assigned
• May require occasional evenings and weekends
• Other duties as assigned

Requirements:

• High School Diploma or equivalent required
• Minimum one (1) year of customer service experience (call center environment)
• Excellent communication skills- written and verbal
• Planning and organizing skills
• Attention to detail and accuracy
• High level of professionalism and customer service excellence
• Competent in Microsoft Office applications including

Word, Excel, Outlook Mail, and Teams Physical Abilities:

While performing the duties of this job

• Ability to sit for long periods of time entering data into the computer
• Ability to occasionally lift up to 10 pounds
• Ability to concentrate and stay on task for long periods of time

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other duties as required to meet the ongoing needs of the organization. Please note that as we are vendors to several hospital systems. All onsite hospital positions are required to have the COVID vaccination completed prior to start date. If you choose not to vaccinate, you are required to provide a fully executed medical or religious exemption form prior to your start date. Upon approval of that exemption, you would be required to submit to weekly COVID testing. Be aware, that this policy could change at any time. We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Any candidate offered a position will be required to pass pre-employment screenings which include a national background check and a 12-panel drug screen. HealthFund Solutions is a Drug -Free Workplace.

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Shift:

8 hour shift

Experience:

Customer service: 2 years (Preferred) Call center: 2 years (Preferred)

Language:

Spanish (Required)

Work Location:

In person