Customer Service Representative Position Available In Orange, Florida
Tallo's Job Summary: The Customer Service Representative (CSR) at XEC, LLC in Orlando, FL, is responsible for handling phone, email, and chat interactions with customers. Duties include processing orders, resolving issues, providing product information, and maintaining customer records. This full-time position offers a pay rate starting at $16.00 per hour, with benefits including 401(k), health insurance, and paid time off.
Job Description
Customer Service Representative
XEC, LLC 6900
Kingspointe Parkway, Orlando, FL 32819 Job Overview The Customer Service Representative (CSR) projects a professional and positive company image through phone, email and chat interactions. The CSR responds to orders, general customer inquiries, invoice questions, and customer complaints or concerns. Responsibilities Answers phones, process orders (SAP) and respond to product and service questions in a positive, empathetic and professional tone Investigates, identifies, researches, and resolves customer issues using SAP and other available tools Follow-up on customer inquiries not immediately resolved Provides credit or sends replacement products due to errors Accurately and thoroughly document accounts and orders with important information pertaining to orders, replacements, errors, refunds or customer concerns Provides navigation and registration assistance for WholeScripts.com for patients and practitioner Completes Invoicing/Shipping Error Forms Monitors open customer orders and corrects blocked sales documents Reviews product information emails and keeps on file for future reference Logs all complaints and adverse events in XYMONET Comprehends and follows company and department standards, guidelines and SOPs Performs quality self-assements and reviews calls for coaching sessions Transfers customer calls to appropriate staff or department Other duties as assigned Experience Must be computer literate, with the ability to learn customer service software applications Duties require professional verbal and written communication skills, and the ability to type 30 WPM Dependability, commitment and initiative Good attendance A positive attitude and strong work ethic Join our team and contribute to creating positive experiences for our customers while developing your skills in a supportive environment!
Job Type:
Full-time Pay:
From $16.00 per hour Expected hours: 40 per week
Benefits:
401(k) Health insurance Paid time off
Shift:
Day shift
Work Location:
In person
