Customer Service Representative Position Available In Orange, Florida

Job Title:

Customer Service Representative Location:

Orlando, Florida |

Hybrid Job Type:

Full-Time Pay:

$18 – 19/hr About the

Role:

We’re looking for a friendly, detail-oriented Customer Service Representative to join our team in a hybrid role. You’ll assist customers with account inquiries, resolve issues, and handle past-due accounts in a respectful and solution-oriented manner.

Responsibilities:

Respond to customer inquiries via phone, email, and chat Handle billing questions and resolve account issues Make light collection calls on past-due accounts with professionalism and empathy Document customer interactions accurately in the system Collaborate with internal teams to improve the customer experience

Qualifications:

1+ year of customer service experience Experience in light collections or account follow-up preferred Strong communication, negotiation, and problem-solving skills Comfortable with hybrid work structure Proficient in CRM systems and

Microsoft Office Perks:

Competitive pay and benefits Hybrid work flexibility Supportive, team-oriented environment Opportunities for growth and advancement Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.