Customer Service Representative Position Available In Orange, Florida

Customer Service Representative Brownlee Lighting – 3.5 Orlando, FL Job Details Full-time $17.50 – $23.00 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Microsoft Outlook Customer service English Mid-level 3 years Inside sales Sales quoting Order entry Communication skills

Full Job Description Customer Service Representative About Brownlee:

Brownlee Lighting, established in 1977, is an international lighting manufacturer headquartered in Orlando, Florida. Brownlee’s product line focuses on commercial grade LED lighting fixtures, which can be found in some of the most exclusive corporate offices in North America, as well as multifamily housing developments, hotels, schools, restaurants, and so much more. It’s an exciting time to be in our rapidly expanding industry and Brownlee is committed to exceeding the expectations of its customers, employees, and community for years to come.

Position Summary:

Consistently ensure that Brownlee customers and salesforce receive quick, efficient, and courteous service – always striving to maintain Brownlee’s reputation for industry-leading customer satisfaction. Candidate must be personable, well-mannered, and experienced in working directly with customers.

Key Responsibilities:

Candidate will provide support in the following areas: Everyday customer support via phone and email communication (sometimes face to face).

Fulfill typical customer requests:

pricing/quotes, technical product questions and troubleshooting, product availability, product lead time, invoice information, customization capabilities, freight issues, damaged products, replacement parts, warranty details, commission/payment issues, purchase orders, etc. Frequent order review and entry. Includes checking part number(s) for errors, confirming project and customer location(s), calculating and assigning appropriate commission levels to the appropriate rep(s) and entering order details into Brownlee’s manufacturing software. Order entry is of the utmost importance and mistakes must be avoided, therefore candidate must be organized and acutely detail-oriented. Quick and effective resolution of technical product issues, job problems, and customer disputes. Always following up with customers to be proactive and stay ahead of potentially bigger issues. Candidate will work closely not only with Brownlee’s customer service team, but also with other departments such as sales, engineering, and production on a daily basis. The ability to multi-task and work well with others is critical in this position.

Qualifications:

Preferably 3+ years of proven experience in a customer-facing role (Customer Service, Sales, Quotations, etc.). Candidate must be willing and able to learn and understand Brownlee’s product offering and sales platform, including technical product details, warranty, manufacturing software, customer portal, and more. Thorough experience with Outlook email and phone communication with customers. Advanced communication skills are critical. Capable of managing/balancing various tasks at once (incoming calls/emails, frequent order entry, pricing requests, potential freight/product/warranty issues, etc.). Capable of developing and maintaining positive relationships with reps and customers. Proficient with performing mathematical functions (calculating commissions, commission percentage splits, quotations, etc.). Quotations experience in a building materials or construction-related industry is a plus. Experience in a manufacturers representative or electrical distribution, construction or lighting industry is a plus.

Schedule:

On-site in Orlando, FL. 8 AM to 5 PM (4PM on Fridays).

Reporting Structure:

Reports directly to the Customer Service Manager.

Work Environment:

The role is based in the office. You will have a new/modern workstation in a comfortable shared-office environment. Automatic electronic sit-to-stand desk.

Job Type:

Full-time Expected hours: 40 per week

Schedule:

Monday to

Friday Work Location:

In person

Job Type:

Full-time Pay:

$17.50 – $23.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift Ability to

Commute:

Orlando, FL 32808 (Required)

Work Location:

In person