Customer Service Representative Position Available In Orange, Florida
Tallo's Job Summary: Customer Service Representative is responsible for providing information about products or services, processing orders, resolving complaints, and managing customer interactions. This role involves handling inquiries, resolving billing issues, and referring complex complaints to appropriate departments. The job may also require soliciting sales and reviewing insurance policy terms.
Job Description
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints; Keep records ofcustomer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken; Check to ensure that appropriate changes were made to resolvecustomers’ problems; Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments; Determine charges for services requested,collect deposits or payments, or arrange for billing; Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers; Referunresolved customer grievances to designated departments for further investigation; Resolve customers’ service or billing complaints by performing activities such as exchangingmerchandise, refunding money, or adjusting bills; Review insurance policy terms to determine whether a particular loss is covered by insurance; Solicit sales of new or additional servicesor products.
