Customer Service Representative / Fraud Analyst Position Available In Orange, Florida

Customer Service Representative / Fraud Analyst

XEC, LLC – 1.0

Orlando, FL Job Details Full-time Estimated:

$40.5K – $46.4K a year 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service Call center SAP Data analysis skills Mid-level Financial analysis Criminal Justice Bachelor’s degree Risk analysis Risk management Computer skills Business Administration Fraud prevention and detection 1 year Associate’s degree Accounting Communication skills Office experience Full Job Description Overview The Customer Service Representative / Fraud Analyst is a specialized customer service professional responsible for analyzing and reviewing a broad range of financial data, including transactions, transfers, and payments to identify suspicious and potentially fraudulent activities within the organization. They seek to discover the source of the fraud, and notify the proper authorities to rectify the issue. The Fraud Analyst maintains fraud analysis models to enhance the effectiveness and efficiency of company systems, and provides recommendations for anti-fraud processes and new tools to improve fraud detection and prevention. Responsibilities Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction. Collect and analyze large volumes of financial data to identify patterns and discrepancies for potential fraud. Conduct in-depth investigation to identify fraudulent activity. Interview providers/practitioners to assist in identifying suspicious patient activity. Write reports and document evidence, findings, and recommendations. Collate data and produce descriptive and informative reports for senior managers and stakeholders. Liaise with Financial Controller/Accounting Manager seeking potential approval of identified ‘flagged’ customer transactions. Fully engage in communication with peers and management to provide guidance and share best practices, ideas, and information as appropriate. Recommend to upper management and assist with the implementation of new processes, software solutions, policies and regulations. Answers phones, process orders (SAP) and respond to product and service questions in a positive, empathetic and professional tone. Investigates, identifies, researches, and resolves customer issues using SAP and other available tools. Follow-up on customer inquiries not immediately resolved. Monitors open customer orders and corrects blocked sales documents. Accurately and thoroughly document accounts and orders with important information pertaining to orders, replacements, errors, refunds, or customer concerns. Comprehends and follows company and department standards, guidelines, and SOPs. Other duties as assigned. Requirements Previous experience in a call center or office environment is preferred. Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent. Strong financial analysis skills. Demonstrated sound judgement and threat detection capabilities. Strong innovative problem-solving and decision-making skills. Exceptional attention to detail. Excellent organizational, analytical, and critical thinking skills. Ability to meet deadlines and prioritize deliverables. Superb written and verbal communication skills. Strong computer skills, with the ability to learn new software applications. Knowledge of SAP software a plus. Minimum Qualifications Associate’s or Bachelor’s Degree in Accounting, Criminal Justice, Business Administration, Fraud Management, Economic Crime, Computer Science, or related field. Proven experience in fraud investigation and fraud prevention. Prior experience in data analysis, risk analysis, and risk management. Proficiency with fraud detection software and tools. Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook. Join us as we strive to deliver outstanding service and support to our valued customers!

Job Type:

Full-time Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Education:

Associate (Required)

Experience:

Fraud prevention and detection: 1 year (Required)

Location:

Orlando, FL 32819 (Required) Ability to

Commute:

Orlando, FL 32819 (Required)

Work Location:

In person