Customer Service Representative – Orlando Position Available In Orange, Florida
Tallo's Job Summary: Eastern Metal Supply, Inc. is looking for a Customer Service Representative in Orlando. Responsibilities include maintaining customer accounts, communicating with customers, processing orders, and generating sales leads. Qualifications include a high school diploma, sales experience, and strong communication skills. The position offers competitive benefits such as paid time off, 401(k) with company matching, and health insurance options.
Job Description
Customer Service Representative – Orlando 4.0 4.0 out of 5 stars 8000 Vista Reserve Boulevard, Orlando, FL 32829 JOB
DESCRIPTION
Eastern Metal Supply, Inc.
Customer Service Representative FLSA Status:
Hourly/Non-Exempt Why Work with Eastern Metal Supply Your effort will help build America! Eastern Metal Supply is one of the largest distributors of custom and standard aluminum extrusions; you will be supplying what is needed for shutters, fences, highway signage and safety materials, marine parts, handrails, doors and windows Your safety and mental well-being matter to us – experience a positive, active, fast-moving day with supportive co-workers and managers Paid time off and holidays We promote from within Save for the future – participate in our 401(k) with company matching Reasonably-priced, high-quality health insurance, dental insurance, and vision insurance Complimentary life insurance and long-term disability insurance Purpose of Position Under general supervision, responsible for front-line interaction with EMS and Tigress customers and to maintain and grow customer accounts. Duties and Responsibilities The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title: Communicate with customers, including but not limited to phone contact, written and faxed correspondence to ensure highest level of customer service and relations Take orders from customers, ensure orders are pulled in a timely fashion, and shipped out accordingly Maintain and interpret all quote documentation with accurate pricing and configurations; prepare quotes and contracts for potential customers Establish personal rapport with customers in order to identify current and future customer needs Generate prospective customers through cold calling; close sales generated by cold calling, follow up on sales leads Work with purchasing department regarding inventory Work with and support Sales Manager to help carry out business plan Submit call reports in a timely manner and prepare sales reports by collecting, analyzing, and summarizing sales information Occasional warehouse duties as needed such as lifting and moving material, receiving material, and packaging material for shipping Other duties may be assigned to meet business needs Qualifications High School diploma or equivalent Two years of sales or related experience EMS and Tigress product knowledge Experience in the Fishing and Boating industry a plus Basic math skills Effective problem solving ability Professional customer service techniques Strong verbal and written communication skills Persuasive negotiation techniques EMS is committed to providing a clean work environment with masks, hand sanitizer, and gloves.
WE ARE A DRUG FREE WORKPLACE AND AN EQUAL OPPORTUNITY
EMPLOYER
