Customer Support Specialist Position Available In Orange, Florida

Customer Support Specialist FreeCast, Inc. – 1.9 Orlando, FL Job Details Full-time $17.78 – $22.50 an hour 23 hours ago Benefits Stock options Health insurance Dental insurance Paid time off Vision insurance Qualifications Employee orientation Mid-level Technical support Project management Bachelor’s degree Client services Customer support 1 year Phone etiquette Communication skills Time management

Full Job Description Location:

THIS IS AN ONSITE POSITION. REMOTE WILL NOT BE CONSIDERED

About Us:

FreeCast is a dynamic streaming platform that caters to both direct-to-consumer (DTC) and business-to-business (B2B) markets. For individual users, FreeCast offers a seamless streaming experience with access to a diverse range of on-demand shows, movies, live sports, news, and more. Additionally, businesses can partner with FreeCast to provide their customers access to the platform while sharing in the ad revenue generated. This collaborative approach allows businesses to enhance customer engagement and generate revenue. FreeCast delivers innovative solutions for both DTC and B2B markets and provides exceptional streaming experiences to our users.

Job Summary:

As the Customer Support Specialist, you will establish positive client relationships and strong rapport, execute against a defined onboarding schedule, and ensure all tasks and dependencies are executed in a thorough capacity. You will act as the Client’s trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization’s products and services throughout all phases of the client lifecycle. You will be responsible for managing the client onboarding process and ensuring the client is fully onboarded in a timely manner. You will be responsible for all aspects of the implementation process. These include setting up the account properly to meet requirements, training the Client, ensuring all requirements from other team members are completed on time while exceeding client needs, documenting the Client SOP’s, and ensuring that the Client is fully engaged.

Responsibilities:

Taking ownership of onboardings of new or changing businesses. Guiding clients and other involved parties through the onboarding process and ensuring a seamless onboarding experience. Building and maintaining strong relationships with our clients that create a loyal customer base. Collaborating with internal and external groups to identify, analyze and proactively resolve issues and exceptions. Submitting any technical issues client is experiencing to the technical team. Contacting clients to onboard them and their products into our product system Contacting clients to have them provide product assets like images, descriptions, pricing, etc. Supporting Client’s products in our product systems and any support issues they have. Managing onboarding projects to be completed within the required timelines. Provide solutions to the Client’s needs and workflows based on how our application works. Understand the onboarding process and make sure it’s followed. Contribute to a constant improvement of the onboarding processes and procedures. Be the main point of contact for our clients. Be the key communicator between the customer and all other departments to guarantee successful onboarding. Generating reports for the business of current client status of each client weekly, monthly and quarterly. Other tasks as assigned.

Qualifications:

Client Onboarding Experience:

2+ years’ of working experience.

Customer Support Experience:

2+ years’ of working experience.

Project Management Experience:

2+ years’ experience preferred. Bachelor’s Degree or comparable, demonstrated work experience.

Knowledge and Skills:

Accuracy and attention to detail. Good communication skills. Understands how to use and learn technical software for onboarding. Professional demeanor. Work effectively in a team setting. Work efficiently across distributed teams. Aptitude for learning new technologies and concepts. Proficient time management abilities. Problem solver. Positive and pleasant disposition.

Benefits:

Medical, dental, and vision PTO 9 Holidays Employee Stock Option Professional Development and Training opportunities

Salary:

$17.78 – $22.50 per hour, commensurate with experience This job description outlines the key responsibilities and requirements for the Client Success Associate position. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. Candidates who possess the necessary skills and qualifications are encouraged to apply and join our dynamic team. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future. Additional forms of compensation, which will include stock options, will be discussed with candidates during the time of a final interview. This Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of FreeCast, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Job Type:

Full-time Pay:

$17.78 – $22.50 per hour Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Experience:

Client Onboarding:

1 year (Required)

Customer Support:

1 year (Required) Ability to

Commute:

Orlando, FL 32822 (Preferred) Ability to

Relocate:

Orlando, FL 32822: Relocate before starting work (Preferred)

Work Location:

In person