Outreach Representative Position Available In Orange, Florida
Tallo's Job Summary: AutoPayPlus by U.S. Equity Advantage in Orlando, FL is hiring an Outreach Representative for $17 an hour. This role requires CRM software knowledge, sales experience, and excellent communication skills. Responsibilities include member engagement, internal sales, reenrollments, and campaign execution. Benefits include health insurance, paid time off, and 401(k) matching.
Job Description
Outreach Representative AutoPayPlus by U.S. Equity Advantage Orlando, FL Job Details $17 an hour 8 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications CRM software Sales Customer service Call center Financial services 1 year Communication skills Entry level Time management
Full Job Description Position Summary:
AutoPayPlus is seeking a motivated and professional Outreach Representative to engage with current and former members through outbound and inbound communications. This individual will serve as a key contact for enhancing member satisfaction, promoting financial products, and reengaging members with tailored solutions. The ideal candidate is personable, persuasive, tech-savvy, and driven by results and compliance.
Key Responsibilities:
Member Engagement:
Conduct outbound calls, handle inbound transfers, and manage Calendly appointments to improve member satisfaction and engagement.
Internal Sales:
Recommend and upsell suitable financial products (auto, mortgage, personal, and student loans) to existing members.
Reenrollments:
Reconnect with members who canceled due to refinance or early payoff, offering opportunities for continued services.
System Navigation & Tools:
Efficiently utilize Creatio CRM, Five9 dialer, Outlook, and internal systems for documentation and follow-up.
Compliance & Transparency:
Accurately explain all program-related fees and policies, maintaining transparency and compliance.
Campaign Execution:
Execute and manage outbound calling campaigns aligned with team objectives and scripts.
Team Collaboration:
Work closely with sister departments, participate in ongoing training, and contribute to internal feedback loops.
Professionalism & Tone:
Maintain a respectful, positive, and brand-aligned tone in all member interactions.
Required Skills & Attributes:
Excellent verbal and written communication skills Strong customer service and time management abilities Persuasive sales skills and financial product knowledge High attention to detail and multi-system navigation comfort Empathy, emotional intelligence, and active listening Commitment to integrity and compliance standards Results-oriented with adaptability in dynamic call campaigns Team-oriented, proactive, and coachable
Preferred Qualifications:
1-2 years of call center, outreach, or sales experience Experience in financial services, fintech, or a compliance-driven environment Familiarity with CRM tools such as Creatio, and dialers like Five9
Compensation & Benefits:
Competitive hourly wage with performance-based incentives Full medical, dental, and vision insurance (at no cost to employee) 401(k) with company match and annual contribution potential Paid time off, sick leave, and quarterly incentives based on team performance Dynamic and inclusive work environment focused on growth and development
