REMOTE Bilingual Call Center Representative Position Available In Orange, Florida
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Job Description
Bilingual Call Center Representative (English/Spanish) 100%
Remote Schedule :
Monday-Friday, 9:45 AM – 6:15
PM EST Start Date:
July 14
Contract Type:
6-
Month Contract-to-Hire Overview:
We are seeking a dedicated and bilingual (English/Spanish) Call Center Representative to join our remote team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
Key Responsibilities:
Handle inbound calls from members and providers regarding eligibility, benefits, claims, and service authorizations. Accurately respond to inquiries and resolve customer service or billing issues using sound judgment. Contact customers to provide updates on complex inquiries or claim investigations. Escalate unresolved grievances, appeals, and claims to the appropriate departments. Maintain detailed records of customer interactions and transactions. Actively listen and ask probing questions to fully understand caller needs. Research and communicate information about member eligibility and claim status. Educate providers on claim submission processes and treatment plan requirements. Follow up to ensure all member or provider needs are addressed.
Requirements:
Must be bilingual in English and Spanish. Strong communication and problem-solving skills. Ability to work independently in a remote environment. Previous call center or customer service experience preferred.
