Sr. Customer Success Support Specialist Position Available In Orange, Florida
Tallo's Job Summary: As a Sr. Customer Success Support Specialist at Accusoft, you will be responsible for onboarding new customers, troubleshooting issues, and maximizing platform utilization for the Docubee SaaS product. With 4+ years of experience in technology support, web applications, or related fields, you will handle escalated support issues, develop business relationships, and contribute to support process development. The role offers a competitive salary, generous benefits, and opportunities for professional growth. Accusoft values diversity and promotes an inclusive work environment.
Job Description
Job Description:
Job Title:
Customer Success Support Specialist Location:
Remote in
CO, FL, GA, MA, NC, NY, TN, TX, or W About Accusoft:
Accusoft is a software development company specializing in contentprocessing, conversion, and automation solutions. We enable usersto solve complex workflow challenges and gain insights from contentacross devices. Our technology is embedded in ATMs, medical imagingdevices, enterprise content management, and websites used bymillions. Visit us at .
Our Values:
Proud of Our Purpose Aligned in Growth Resilient in Change True to
Ourselves Role Overview:
As part of the Docubee Customer Success team, you will work with afast-paced, entrepreneurial team to ensure customer success fromonboarding to expansion. The focus is on Accusoft’s SaaS product,Docubee, a platform designed to improve operational efficiencythrough document and form management.
Key Responsibilities:
Onboard new customers, assist with account setup, troubleshootissues, and maximize platform utilization. Support customers and professional services in workflowdevelopment. Advocate for customers by promoting features and submittingfeedback. Develop and maintain business relationships as a trustedadvisor. Become an advanced user of Docubee and teach others to increaseadoption. Handle escalated support issues, providing timely assistancevia chat, meetings, and email. Respond to technical and non-technical inquiries, includingproduct, maintenance, and billing questions. Contribute to support and onboarding processdevelopment. Collaborate with support managers on procedures and CRMtracking. Monitor customer usage for upselling opportunities. Create support content, videos, and marketingmaterials. Align upsell campaigns with product messaging based on customerpersonas. Lead training for new hires and support teams. Work with sales and channel partners to foster relationshipsand identify expansion opportunities. Travel up to 10% as needed.
Qualifications:
4+ years in technology support, web application implementation,or related fields. Experience with computer hardware/software, support, andcustomer relationship management. Strong organizational, problem-solving, and communicationskills. Ability to manage multiple tasks and build long-term customerrelationships. Knowledge of No-Code tools, process mapping, workflows, webtechnologies, and APIs (preferred). Experience supporting web applications (preferred).
Perks & Benefits:
Competitive salary based on experience. Generous benefits, 401k match, PTO, and paid medicalpremiums. Focus on work-life balance, education reimbursement, andparental leave.
DEIB Commitment:
We value diversity and are committed to an inclusive environment.
We support initiatives in Diversity, Equity, Inclusion, andBelonging (DEIB). Accusoft is an Equal Opportunity Employer andpromotes a drug-free workplace. #
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