Tier 1 Customer Support Position Available In Orange, Florida
Tallo's Job Summary: Tier 1 Customer Support agents will handle 30-50 inbound calls daily, assisting families with login issues and providing necessary support. The role involves troubleshooting technical issues related to hardware, Windows Desktop, and network environments. Ideal candidates should have experience with remote troubleshooting tools and Google Apps. This position is perfect for entry-level individuals seeking remote work opportunities.
Job Description
Description Tier 1 Agent will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues. Will handle roughly 30-50 inbound calls a day. The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students. Trained in and proficient in responding to inquiries across many programs. Skills Customer service Troubleshooting Windows Desktop Technical support Password reset Service desk Remote support Software support Additional Skills & Qualifications Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)
- Performance issues
- Mic/Camera issues/settings
- Peripherals (mouse/keyboard, monitors etc.) Strong knowledge/experience with Active Directory
- Password Reset Strong knowledge/experience of ‘Home’ network troubleshooting Strong knowledge/experience of ‘Domain Environment’ network troubleshooting Add computer to a domain Add/Remove printers/scan folders Strong knowledge/experience with ‘Internet/Browser” troubleshooting Basic knowledge/experience with reimaging computers (PC) Any knowledge/experience with Apple computers is welcomed Experience with Remote Troubleshooting tools•Bomgar/BeyondTrust Strong knowledge/experience of Google Apps•Drive•Voice•Hangouts/Meet•Gmail Knowledge of Zoom•Experience with Class preferred•Experience with troubleshooting preferred Experience with working remotely (work from home)•Must have a quiet place in the house/apartment•High Speed internet Experience Level Entry Level
