Lead Nurture Specialist (Call Center) Position Available In Osceola, Florida
Tallo's Job Summary: The Lead Nurture Specialist (Call Center) supports enrollment activities for virtual schools, contacting prospective students and families. Responsibilities include educating families on the program, handling objections, managing inbound/outbound calls, and registering families. Qualifications include consultative sales experience, phone-based admissions experience, and proficiency in Microsoft Office 365. The role requires a commitment to a flexible schedule and overtime during peak season.
Job Description
Remote Nurture Specialist Reports To:
Lead Nurture Supervisor Shift :
Mon-Sun from 9 AM-10 PM EST (This would be a 5-day work week with a total of 40 hours, must be flexible within these hours)
Contract :
4-month contract (potential to extend until December)
Role Overview :
The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual schools. The role involves building strong relationships through outbound and inbound communications, identifying family needs, providing program information, and assisting with enrollment decisions.
Key Responsibilities:
Educate and support families about our online program using a consultative approach. Strive to meet registration goals and contribute to business growth. Handle objections and concerns professionally. Manage inbound and outbound calls and chat inquiries. Register families using our education management system. Understand state enrollment requirements to determine eligibility. Maintain accurate records in Salesforce and the Education Management System. Ensure student records comply with regulatory requirements. Participate in ongoing training. Perform other duties as assigned. Additional Skills & Qualifications Demonstrated consultative sales experience and high-volume call metrics required Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience preferred. Delivers quality enrollment conversions from inbound and outbound communication. Commitment to a schedule within the hours from 8 am to 10 pm EST Monday-Friday. Commitment to working overtime during peak season, July-September. Excellent oral, written, and interpersonal communication skills. Prior customer service experience preferred. Prior experience in a phone queue is a plus. Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook). Possess a high degree of attention to detail and be able to multitask effectively. Ability to follow explicit instructions consistently, but is also able to exercise good judgment when making work-related decisions.
