Call Center – Customer Representative Position Available In Palm Beach, Florida

Call Center

• Customer Representative Deposita™, An Allied Universal® Company Jupiter, FL Job Details Full-time $17
• $18 an hour 1 day ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Employee assistance program Vision insurance Life insurance Qualifications Bilingual French Computer science Computer Science Software troubleshooting Customer service Call center Mid-level Technical support High school diploma or GED Analysis skills B2B ServiceNow IT Associate’s degree 2 years Communication skills Information Technology Full Job Description Call Center•Customer Representative Overview Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions.

We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs! Job Description Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers. Must be able to attend in-person training in Jupiter, Florida for at least 45 days Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings. Intial Training will be in Jupiter, Florida Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) speaking representatives of $18.00 per hour

IDEAL CANDIDATES SHOULD HAVE A MIMIMUM OF 2 YEAR TECHNICAL CUSTOMER SERVICE CALL CENTER EXPERIENCE IN A B2B ENVIORNMENT. RESPONSIBILITIES

RESPONSIBILITIES:

Identify customers’ needs, clarify information, provide direct support or guidance toward to resolution Tackle a variety of problems in technical systems with skill and accuracy Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level Willingness and Ability to be cross trained in other areas of the department Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

QUALIFICATIONS

(MUST HAVE): High school diploma or equivalent Minimum of two (2) years of work experience in a Technical Customer Service Call Center Stable work history must demonstrate each of the following: Strong understanding of customer service and customer relations Highly motivation and strong desire to learn Ability to exercise good judgment and decision-making Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems Effective written and oral communication skills Able to assess and evaluate situations effectively Skilled in identifying critical issues quickly and accurately Able to write informatively, clearly, and accurately Problem solving and analytical skills Ability to work in a team environment

PREFERRED QUALIFICATIONS

(NICE TO HAVE): Experience in a technical support role, or other technical experience Associate’s degree in information technology, Computer Science, or a related field Basic understanding of software/hardware troubleshooting Experience in Service Now and TalkDesk Experience in retail cash offices

BENEFITS

Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company’s 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

For more information:

www.aus.com If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2025-1379862