Call Center Representative Position Available In Palm Beach, Florida

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

Responsibilities:

Welcomes members, provides routine information concerning services, and directs members to the appropriate departments for specific information and assistance. Post transactions to member accounts and maintain member records, cross-sell services, and any other duties as may be assigned.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services, and policies
• Guide callers through troubleshooting, navigating the company site, or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies

Interpersonal:

SkillsWork involves contact with persons beyond immediate associates regarding routine matters to give or obtain information that may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills:

Ten-key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Vision insurance