Customer Service Assistant Position Available In Palm Beach, Florida

Customer Service Assistant City of Delray Beach, FL – 3.3 Delray Beach, FL Job Details Full-time $36,504.00 – $58,385.60 a year 5 hours ago Qualifications English High school diploma or GED Driver’s License Multi-line phone systems Typing 2 years Entry level Full Job Description Job Description Veterans’ Preference Applies EEO Statement The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services Non-Smoking The City of Delray Beach is a Non-Tobacco Workplace . The City will not consider applicants who have used tobacco or nicotine products for a period of at least three months prior to application for employment. The definition of “tobacco or nicotine products” includes but is not limited to, cigarettes, cigars, chewing tobacco, pipes, snuff, e-cigarettes and nicotine patches or gum. This is customer service, clerical, secretarial and staff assistant work which includes the operation of a PC, multi-line switchboard commercial grade postage machine and a working knowledge of the functions of all other departments. Duties are generally similar to the Staff Assistant classification except that the scope of responsibility and degree of responsibility differ as this is a more customer-oriented position as well as staff support to the Parks and Recreation Department when necessary. With the implementation of the customer service complaint tracking system, this position will be responsible for maintaining, managing, follow-up with departments and preparing reports as requested. Essential Job Duties The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Courteously and professionally responds to high volumes of telephone calls and walk-in customer inquiries and complaints which may at times may require a detailed explanation of the City departments and their functions. Prepares, sorts and process incoming and outgoing mail as well as operates and maintains commercial grade postage machine. Provides public general information concerning the City and other Governmental agencies. Performs duties of a staff assistant nature and participates directly in the work of the individual(s) supported. Secure details of specialized information, coordinate and provide information regarding the services and operation of the City. Manages Customer Complaint tracking system. Logs all complaints and/or requests for service and information that come in and distribute to the proper department for response and handling. Follow up with departments as to the status and resolution of requests. Follow up with the customer as to the status of their requests. Prepare reports on a weekly basis or as requested to be submitted to Parks and Recreation management for review as well as to the internal departments. Keeps information counter area clean and neat as well as lobby bulletin boards and information kiosks. Works special events as assigned, including some nights, weekends and holidays Attendance and punctuality are essential functions of this position. Fosters positive employee relations and employee morale on a City-wide basis. Minimum Qualifications High school graduation or possession of an acceptable equivalency diploma. Two (2) years work experience involving secretarial/clerical duties including the operation of a personal computer, keyboard, mouse or similar data entry equipment and multi-line switchboard. Must possess a valid Drivers License. Ability to handle customers tactfully and with diplomacy taking their concerns and their needs seriously. A bility to work special events, including nights, weekends and holidays. Knowledge of business English and spelling. Ability to enter data with accuracy. Knowledge of office practices and policies and procedures. Knowledge of other City departments and their functions. Ability to understand and follow oral and written instructions. Ability to make arithmetic computations and tabulations accurately and with reasonable speed. Ability to learn assigned clerical tasks readily and to adhere to prescribed routines. Ability to communicate using speaking, hearing, and visual skills as well as written communications. Ability to establish and maintain effective working relationships with the public and employees. Ability to type accurately. Ability to use computers and data input equipment. Ability to adapt to an evolving and continually improving environment. Ability to handle a multi-line switchboard and high volumes of calls. The abilities expected of all employees include being able to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies, be appropriately groomed and attired so as to present a professional image in accordance with the organization’s mission, goals, and policies; report for work promptly and properly prepared at the time and place required by the assignment or orders; notify the appropriate supervisor of intended absences in accordance with stated rules; conform with standards and rules regarding use of accrued time; demonstrate a polite, helpful and courteous manner when engaged in any activity with the public; operate and care for equipment to manufacturer’s specifications and/or within the specified parameters; demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues. A comparable combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position, may be substituted for the minimum qualifications.

Supplemental Information Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with both hands and arms. The employee is occasionally required to walk and stand. The employee must occasionally lift and/or move up to 15 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Ability to sit at a desk and view a display screen for extended periods of time. Works inside an office environment.

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check; job related tests might be required. The job description does not constitute an employment agreement with the employer, and requirements of the job change