Customer Service Representative Position Available In Palm Beach, Florida
Tallo's Job Summary: The Customer Service Representative role involves handling escalated troubleshooting calls, providing administrative support, and coordinating installation and maintenance appointments. Ideal candidates possess strong problem-solving skills, excellent communication abilities, and the ability to manage multiple tasks. Experience in customer service or technical support is preferred, with a high school diploma or equivalent required.
Job Description
We are looking for a Customer Service Representative to handle escalated troubleshooting calls and provide administrative support. The ideal candidate will have good problem-solving skills and a strong commitment to customer service.
Key Responsibilities:
Troubleshooting:
Handle escalated troubleshooting calls and provide advanced support for EV charger issues. Communicate clearly and empathetically with customers. Document troubleshooting steps and resolutions.
Administrative Support:
Schedule and coordinate installation and maintenance appointments. Process online enrollment applications including reviewing photos to determine if they meet qualifications. Maintain and organize customer records. Perform various administrative tasks like data entry and filing.
Qualifications:
Experience in customer service or technical support preferred. Strong communication and problem-solving skills. Organized and able to manage multiple tasks. Proficient with basic computer software and systems. High school diploma or equivalent required.
