Customer Service Representative Position Available In Palm Beach, Florida
Tallo's Job Summary: The Customer Service Representative position in Juno Beach, FL offers an 8-month contract with a pay rate of $17-18/ph. Responsibilities include managing customer interactions, conducting troubleshooting, and providing administrative support. Key duties involve handling escalated inquiries, conducting research, and making service-related decisions. Strong communication, problem-solving, and organizational skills are essential, with prior customer service or technical support experience preferred.
Job Description
Customer Service Representative Juno Beach, FL Schedule:
Standard Office Hours Duration:
8-
Month Contract Pay:
$17-18/ph
Job Responsibilities:
In this role, you will manage complex customer interactions and support technical troubleshooting and administrative tasks.
Key responsibilities include:
Managing escalated customer support inquiries, including billing concerns, complaints, and technical issues. Conducting in-depth research and analysis to resolve customer issues independently, using broad knowledge of organizational procedures and policies. Providing clear, empathetic communication and effective resolution strategies to ensure customer satisfaction. Supporting team operations through documentation, scheduling, and general administrative coordination. Offering guidance to junior team members and contributing to continuous improvement efforts within the Customer Service team. Making service-related decisions including compensation up to $250 and supporting claims investigations.
Essential Duties and Job Functions:
Handle advanced troubleshooting for electric vehicle (EV) charger issues and document resolution processes. Manage and coordinate installation and maintenance appointments for customers. Review online enrollment applications and related documentation (e.g., photos) for compliance with established criteria. Maintain accurate customer records and perform various administrative functions including data entry and file organization. Support the supervisor with daily operational tasks and team coordination as needed.
Knowledge & Skills:
Strong communication, problem-solving, and organizational skills. Ability to manage multiple tasks in a fast-paced environment. Familiarity with technical support practices, ideally in the energy or EV industry. Experience with basic computer systems and customer relationship management tools. Ability to adapt responses to complex customer needs and maintain professionalism in challenging interactions.
Education & Experience:
High school diploma or equivalent required. Prior experience in customer service or technical support preferred. Experience with claims investigation or risk management processes is a plus.
