Customer Service Representative Position Available In Palm Beach, Florida

Customer Service Representative John C. Cassidy Air Conditioning – 3.3 Riviera Beach, FL Job Details Full-time $17 – $20 an hour 18 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Microsoft Word Microsoft Outlook Customer service Call center Mid-level Computer skills Customer support Typing Phone etiquette 2 years

Full Job Description Overview:

John C. Cassidy Air Conditioning & Plumbing is seeking a full-time Customer Service Representative for our Call Center. In this role, you will play a crucial part in coordinating the activities of HVAC technicians, assisting customers, and ensuring that the company’s services are delivered efficiently and effectively. The position requires an energetic individual with excellent customer service skills who works well in a team environment.

What We Offer:

$17.00 to $20.00 per hour based on experience Year-round work Full benefits package including health, vision, dental 401(k) matching Paid time off and holidays

What You’ll Do:

Coordinating and dispatching HVAC technicians to customer locations Taking customer calls and scheduling appointments for HVAC services Communicating with technicians to ensure they have the necessary information and resources to complete their tasks Maintaining an accurate record of service calls, appointments, and customer information Providing customers with information about services, pricing, and scheduling Ensuring efficient routing of technicians to maximize productivity and minimize travel time Addressing and resolving customer complaints and issues in a timely and professional manner Collaborating with the management team to forecast scheduling needs based on seasonal changes or customer demands Assisting in the preparation of reports related to job status, daily activities, and dispatched calls

What You’ll Bring:

Minimum 2-4 years of phone experience working with incoming calls Service Titan experiences a PLUS Excellent computer skills Knowledge of Outlook and Microsoft Word Self-motivated, team player, strong multi-tasking experience Air Conditioning phone experience is a plus. Must pass employment drug screening Working at John C.

Cassidy Air Conditioning & Plumbing:

Since 1960, John C. Cassidy Air Conditioning & Plumbing has prided itself on being the go-to company for all residential and commercial air conditioning and plumbing services. Commitment to maintaining the highest level of customer service and creating an enjoyable work environment for his employees led the company to become part of a remarkable metropolitan expansion and the largest independent family-owned air conditioning contractor in South Florida. Know the company’s drug-free workplace policy. We trust that this information will assist you in making an informed decision as you consider your next employer. John C. Cassidy Air Conditioning & Plumbing provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type:

Full-time Shift:

8 hour shift Application Question(s): This position is contingent upon successfully passing a pre-employment drug screening. Are you willing to undergo a drug test as part of the hiring process? Ability to

Commute:

Riviera Beach, FL 33404 (Preferred)

Work Location:

In person