Customer Service Representative / Lead Position Available In Palm Beach, Florida

Customer Service Representative / Lead Navicare Insurance Options Lake Worth, FL Job Details Part-time | Full-time From $750 a week 12 hours ago Benefits Health insurance Dental insurance Vision insurance Employee discount Flexible schedule Qualifications Jira Performance reviews Staff upskilling Technical support experience (3-5 years) Multitasking Interpersonal skills Multilingual Sales Managing teams in a customer support role Customer service Handling customer inquiries English Mid-level Manager Technical support Frontline customer support management Managing clients in a customer support role Team development Analysis skills Health insurance Sales experience (1-2 years) Project management Attention to detail Client retention Team training Customer service manager experience Sales experience (3-5 years) Technical customer support solution Employee performance reporting Customer issue escalation Largest customer support team managed (1-5 team members) Analytical thinking Leadership Technical support experience (1-2 years) monday.com Communication skills Under 1 year Full Job Description Job Summary As a Customer Service Representative/Lead at Navicare, you will be the face of the company, assisting customers with a variety of inquiries regarding sales, health insurance options, and policy retention. You will guide clients through our services and ensure that their needs are met promptly and efficiently. In this role, you will have the opportunity to lead a small team and assist in training new hires while maintaining top-tier customer satisfaction. This job is done over the phone, not with in-person clients. You may also earn commission on top of your base. Will be discussed further during an interview with the hiring manager. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, or chat. Analyze customer needs and provide appropriate solutions or escalate issues as necessary. Manage and maintain customer accounts, ensuring accurate information is recorded. Negotiate terms with customers when necessary to reach satisfactory resolutions. Collaborate with team members to improve processes and enhance service delivery. Supervise junior staff when required, providing guidance and support in their roles. Communicate effectively with customers in both English and any additional languages as needed. Participate in project management initiatives aimed at improving customer service operations. Qualifications Proven experience in a customer service role, demonstrating strong leadership skills. Excellent verbal and written communication skills in English; multilingual abilities are a plus. Strong analytical skills with the ability to assess situations and make informed decisions. Experience in project management is preferred but not required. Ability to manage multiple tasks efficiently while maintaining attention to detail. A positive attitude with a commitment to delivering high-quality service. Flexibility to adapt to changing priorities and work effectively within a team environment. Join us in creating exceptional experiences for our customers while developing your career in a supportive and engaging workplace!

Job Types:

Full-time, Part-time Pay:

From $750.00 per week Expected hours: 25 per week

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Vision insurance Ability to

Commute:

Lake Worth, FL 33461 (Preferred) Ability to

Relocate:

Lake Worth, FL 33461: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Lake Worth, FL 33461