Customer Service Specialist Position Available In Palm Beach, Florida

Job Title:

Account Specialist in Juno Beach, FL! Job Description Under general supervision, provide full account management support to business, commercial, industrial, national, and/or government customers. Handle customer requests and complaints while interfacing with vendor partners and management for resolution. Perform other customer support tasks such as claims processing, contractor invoices, enrollment, billing, and fulfillment. A minimum of 2+ years of experience in a relevant field (customer service, sales, customer accounting, claims, and/or revenue recovery) is required. A high school diploma or equivalent is mandatory. Responsibilities Become the main point of contact for our customers, providing exceptional support and problem-solving to enable their success. Manage each issue to resolution while providing clear communication and setting expectations. Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components. Collaborate closely with other departments to escalate and resolve complex technical issues promptly. Provide exceptional customer service through phone, email, chat, and other channels. Become an expert on both financing and sales/operations workflows. Be a knowledge resource and an escalation point for our customers. Provide solutions to problems while educating and training our customers. Document customer interactions with accurate and detailed interaction logs. Serve as a voice of the customer and work with the team to improve our program and processes. Work with team members, supervisors, and management to adhere to quality standards and achieve service level goals. Proactively escalate potential issues or anomalies to management. Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base. Create a positive work environment through collaborating with direct teammates.