Customer Support and Order Processing Position Available In Palm Beach, Florida

Customer Support and Order Processing
Call Center & Customer Service
$ 20 / Hour
location_on
Palm Beach Gardens, Florida
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Contract/Temporary favorite_border

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Job Title:

Customer Support and Order Processing

Location:

Fort Lauderdale, Florida (100% onsite)

Schedule:

Monday to Friday

Pay Rate:

$
20.00/HR
Shift Options (Select one fixed shift — no changes after selection):
8:00 AM

• 5:00 PM
  8:30 AM
• 5:30 PM
  9:00 AM
• 6:00 PM
  Position Summary
  We are seeking a detail-oriented, bilingual (English/Spanish), and customer-focused professional to join our team as an Order Processing and Customer Support Specialist.

In this role, you will manage the full order cycle, support customers professionally, and serve as a key link between departments to ensure efficient order processing. This position requires a high level of accuracy,anization, and a proactive mindset in a fast-paced office environment.
Key Responsibilities
Order Processing
Process customer purchase orders using the M3 ERP system.
Verify pricing, availability, and shipping details with customers.
Monitor and coordinate the release of backorders.
Follow up for necessary shipping documentation.
Generate and issue daily invoices.
Maintain accurate shipping and order records.
Customer Support
Respond to customer inquiries via phone, email, and chat in both English and Spanish.
Provide real-time updates on order status, confirmations, invoices, and shipping.
Assist with returns, exchanges, and refunds in line withpany policy.
Communicate with Sales, Warehouse, and Logistics to resolve order issues.
Administrative Duties
Organize and manage documentation related to each order.
File all shipment paperwork daily, including invoices and confirmations.
Assist with inventory processes and physical counts.
Maintain a clean,anized workspace.
Qualifications
Bilingual fluency in English and Spanish (required)
High School Diploma or GED
Minimum 2 years of experience in customer support or order processing
Proficiency in Microsoft Office (Excel, Outlook, Word)
Experience using ERP/order processing software
Stronganizational,munication, and problem-solving skills
Ability to prioritize tasks, work independently, and meet deadlines
Strong attention to detail and accuracy
Preferred
Proficiency in Portuguese (a plus)
Work Environment
Office-based, well-ventilated, moderate noise level
Eligible for 1 remote day per week after 6 months of employment

Pay Details:

$20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

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