Customer Support Specialist Position Available In Palm Beach, Florida
Tallo's Job Summary: PlanHub, Inc. in West Palm Beach, FL is seeking a Customer Support Specialist to join their team. Responsibilities include managing inbound customer communications, troubleshooting requests, training customers on product functionality, and providing office administrative support. Successful candidates will have 1+ years of SaaS Customer Support experience, strong technical skills, and excellent communication abilities. The role offers the opportunity to join a dynamic team and comes with a competitive benefits package.
Job Description
Customer Support Specialist PlanHub, Inc. West Palm Beach, FL 33401 PlanHub is the leading pre-construction SaaS platform and marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. Built with tradespeople in mind, PlanHub is designed around the user workflow to help boost productivity, maintain deadlines, increase revenue, and create relationships. Easily post projects or submit bids with anytime-anywhere collaboration for every commercial construction trade. We are looking for a dynamic Customer Support Specialist to join our team based in West Palm Beach, FL. Candidates must have strong technical skills, and the ability to learn product functionality in great detail. Candidates must be self-driven, eager to learn, flexible with evolving processes and ability to deliver the absolute highest quality of customer service. Additional responsibilities of office administrative support (10% of job duties).
What you will be doing:
Managing inbound customer calls, emails and chats and adhere to defined SLA standards. Transfer inbound calls to appropriate personal (i.e. HR, Accounting, Marketing) Troubleshoot customer requests to validate and determine proper next steps Train customers on product functionality Facilitate and communicate known bugs with other team members Input, document and update support cases in CRM application and other internal applications Manage outbound customer follow-up activities for case closure Help grow and improve customer satisfaction scores Maintain inventory snacks and sodas, replenish and order, as needed. On an as need basis(on-site team) : Ensure delivered packages are properly distributed to the correct personnel. Assist with office event set-up and break-down. Stock & Clean refrigerator. Assistance with cultural events, packaging, shipping, labeling and sorting. What you will need to be successful: 1+ years of SaaS based Customer Support Excellent oral and written communication skills Strong computer proficiency The ability to work independently and as a team member The ability to work well in an evolving and collaborative team environment Comfortable with repetitive and routine tasks HubSpot, Salesforce, CRM experience a plus Associates or Bachelors degree preferred What’s in it for you: The opportunity to join a dynamic team that landed on the Deloitte Technology Fast 500 list and Inc. 5000 in 2024. You can make an immediate impact as PlanHub moves to dominate the industry!
PlanHub Offers:
An awesome culture where you will be empowered, make an impact, and learn a ton. Open time-off policy. An excellent benefit package, including medical, dental, vision and life insurance. 401k with a company match Applicants must be authorized to work for any employer within the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
