Customer Support Specialist Position Available In Palm Beach, Florida
Tallo's Job Summary: Ironwear, a safety solution provider in West Palm Beach, FL, is seeking a Customer Support Specialist. This full-time role offers an estimated salary of $37.1K - $45.4K a year with benefits like health insurance, 401(k) matching, and paid time off. Responsibilities include assisting customers with inquiries, orders, and product information, while requiring strong communication skills and experience with Microsoft Office and Zendesk.
Job Description
Customer Support Specialist Ironwear West Palm Beach, FL Job Details Full-time Estimated:
$37.1K – $45.4K a year 9 hours ago Benefits Free parking Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Live chat Mid-level Microsoft Office High school diploma or GED Zendesk 2 years Communication skills Full Job Description Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Support Specialist will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase.
Responsibilities:
Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience. Evaluate and write up incoming orders and present them to the Processing Department. Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods. Have a basic understanding of company product knowledge to properly address customer questions and concerns. Offer customers alternative products or additional products to boost sales and provide first-class customer service. Provide customer outreach when necessary to relay and evaluate any pending issues. Communicate cross-functionally with processing team/Account Managers to ensure orders are processed accurately inclusive of; price validation, shipping methods/costs, backorders etc. Communicate with account managers to address any customer concerns. Process all paperwork for customer orders/RMAs/backorders etc. Compile pertinent customer data in provided documentation and flag any concerns/patterns to management. Maintain and collect accurate customer data in our ticketing, ERP and CRM platforms
Requirements Required Skills/Abilities:
Superior verbal and written communication skills. Proficient in Microsoft Office Suite. Ability to multi-task in a demanding environment Organized and meticulous. Strong interpersonal skills. CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar).
Education and Experience:
High school degree or GED required. A minimum of two year’s related experience Benefits Health Care (Medical, Dental & Vision) 401(k) Plan with Company Match Paid Time Off (Vacation, Sick & Public Holidays) Convenient Location with Free Parking Company Provided Beverages and Snacks Dog Friendly Work Atmosphere Company Gatherings and Events
