Order Intake – Customer Service Contact Center Rep-Palm Springs, FL (Sat-Wed 11a-8p) Position Available In Palm Beach, Florida

Order Intake – Customer Service Contact Center Rep-Palm Springs, FL (Sat-Wed 11a-8p) 3.4 3.4 out of 5 stars 2112 South Congress Avenue, Palm Springs, FL 33406 Palm Springs, FL — On-Site, Order Intake II-Customer Service Contact Center Rep As a Customer Service Representative (Order Intake), you’ll manage incoming orders, approvals, and updates, playing a vital role in supporting our customers and ensuring operational success. This role requires strong administrative skills, excellent communication abilities, and attention to detail to complete daily responsibilities efficiently.

Key Responsibilities:

Make initial contact with new patients to verify addresses, phone number, and obtain a secondary contact. For emergency orders, contact patients upon receipt of the order. Respond to and route incoming calls appropriately, transferring them as necessary. Provide excellent customer service to veterans, retail customers, and VA officials via phone, in person, and email. Resolve customer complaints, concerns, and inquiries in a timely manner, documenting them in the complaint log. Record thorough notes in Salesforce and set follow-up reminders as needed. Relay real-time information from field technicians to clients, ensuring clear communication. Prepare and maintain a daily task list for efficient workflow. Create accurate work orders in our software system and ensure entries are correct. Handle incoming calls from clients and technicians, documenting service completion details. Monitor email inboxes for new service requests, updates, and system messages. Work across multiple software platforms, both internal and client-facing. Build and maintain strong client relationships to support continued engagement. Respond to daily emails in both the main order intake and assigned work email inboxes.

Location:

On-Site in Palm Springs, FL 33406 (Must reliably commute or plan to relocate before starting work).

Schedule:

Sat-Wed 11:00a-8:00p

Compensation:

$20.00 – $22.00 per hour

Benefits Include:

401(k) with matching Dental, health, and vision insurance Paid time off and parental leave

Qualifications:

Preferred:

2-3 years of call center experience 2-3 years of order intake experience with customer service (Required) 2-3 years of heavy inbound phone and email inquiries that requires clear communication with both veterans and team members 2-3 years of work experience managing both proactive scheduling and communication Experience with high call/email volume and clear communication with veterans and team members Strong scheduling experience, managing both proactive communication and scheduling Able to pass a background check

Work Environment:

In-person in an office setting

Job Type:

Full-time Pay:

$20.00 – $22.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance

Schedule:

8 hour shift Day shift Evening shift Monday to Friday Application Question(s): From your attached indeed.com resume, which employers by their company names gave you the work experience within a call center imputing orders and processing high volumes of calls and emails? Required 2+ years of experience. We need to see this all listed out in your resume in detail with work responsibilities in order to be considered for interviewing.

Experience:

Order Intake:

2 years (Required) Call center: 2 years (Required) Multi-line phone systems: 2 years (Required) Email processing: 2 years (Required)

High Volume Calls/Emails:

2 years (Required) Computer proficiency: 2 years (Required) Ability to

Commute:

Palm Springs, FL 33406 (Required)

Work Location:

In person