Customer Service Specialist II Position Available In Pasco, Florida

Customer Service Specialist II
Job Details  This listing closes on 7/2/2025 at 11:59 PM Eastern Time (US & Canada). Employer Pasco County Salary $17.85 – $24.99 Hourly Location New Port Richey & Land O’ Lakes & Dade City, FL Job Type Full Time Job Number 13234-0625 Department Office of Performance Managment Opening Date 06/27/2025 Closing Date 7/2/2025 at 11:59 PM Eastern Time (US & Canada) Salary Range
$17.85 – $24.99
Pay Grade
N31 (Non-exempt position)
Salary Disclosure
Pay rates are based on education, skill, experience level and internal equity.
Description
Benefits
Questions General Description

JOIN OUR TEAM AS A CUSTOMER SERVICES SPECIALIST II!

Responsible clerical work, which includes operation of a personal computer, and public contact work in providing information regarding a variety of County operations. Essential Job Functions Answers telephone calls and directs them accordingly. Types letters, reports, forms, and correspondence. Maintains records and reports on a personal computer. Performs data retrieval and entry into a software application. Upon Emergency Operations Center activation, employees must be prepared to work additional hours and job duties. Performs related work as required. Knowledge, Skills and Abilities Knowledge of standard office methods and procedures.
Knowledge of business English, spelling, and arithmetic.
Knowledge of County departments, operations and regulations.
Ability to maintain records and prepare reports.
Ability to meet and deal with people effectively.
Ability to use a personal computer and related software.
Ability to understand and carry out oral and written instructions.
Ability to learn the procedures and operations of the unit to which assigned.
Ability to type accurately on a personal computer.
Ability to communicate with others in person, via telephone, in writing, and on-line.
Ability to read for comprehension. Minimum Requirements

PHYSICAL SKILLS

Ability to communicate effectively using verbal, written, and visual communication.

EDUCATION, TRAINING AND EXPERIENCE

 Graduation from high school or possession of an acceptable equivalency diploma. One (1) year of experience in customer service duties involving frequent public contact. Experience in the operation of a personal computer required. Experience performing clerical duties preferred. Bilingual English and Spanish preferred.

LICENSES, CERTIFICATIONS OR REGISTRATIONS

Must possess a valid Florida driver’s license.

ADA STATEMENT

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE

 Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS’ PREFERENCE

Under Section 295.07, F.S., Chapter 55A-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION’S TOP WORK PLACES FOR 2021

Employer
Pasco County
Phone
(727) 847-8030
(727) 847-8103 http://www.pascocountyfl.net
Address
7536 State Street New Port Richey, Florida, 34654