Customer Service Position Available In Pinellas, Florida

Customer Service 4.1 4.1 out of 5 stars Clearwater, FL 33756 About Our Company For the last 12 years we have been voted as one of Tampa Bay’s Top 100 Workplaces. We are a marketing company that services small to medium sized businesses. Everything we offer is turn-key but also customized at the same time. Our services include postcard and/or letter direct mail campaigns from idea to mailbox. We help businesses all over the country to expand through the use of a combination of marketing techniques including website development, email marketing, google marketing and more. It is our mission to empower entrepreneurs with affordable, turn-key marketing tools they need to have the business they always dreamed of – one that is prospering and growing. Your Mission To “WOW!!” our clients by helping get their marketing campaigns running smoothly. You are the customer’s main point of contact after they purchase their order, all the way until completion. This includes being the liaison point between the customer and our design team, mailing list experts, and our printing and mailing area teams, as well. This is a fast-paced position and requires a lot of multi-tasking and decision making. The Campaign Coordinators must be detail-oriented and organized to ensure the client’s deadlines are met. This position is responsible for ensuring that the customer is serviced perfectly and is very happy with their order! Ultimately, we strive for flawless, 5-star customer service. Requirements Pleasantly communicating with customers on the phone as well as via e-mail and live chat Ability to navigate the computer system and e-mail system once trained Ability to accurately follow customer’s written or verbal instructions Ability to communicate clearly verbally and in writing Ability to work in a fast-paced environment Ability to multitask like a rock star Willingness to provide coverage for other areas of the department as needed Must be able to keep composure if there’s a tight deadline or pressure. Reliable and responsible, the customer and the company count on this. Other duties as assigned Other Requirements Minimum 2-5 years’ experience in customer service roles. Ability to type with speed and accuracy (at least 40 wpm). Basic Knowledge of Microsoft Office Suite, specifically Outlook & Excel. Positive outlook that can be felt by our customers and our co-workers. Work Hours Full-time in-office position Monday – Friday from 9:00am-6:00pm with a 1-hour lunch Compensation Paid Training $19.50 / hr to start $20.50 with a favorable review after training and completing regular job duties. Bonus up to $400 per month after 3-6 months. Benefits Medical, dental and vision 401K Short- and Long-Term Disability, Paid Vacation time that increases with longevity 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas) Incredible company culture that provides a relaxed yet super productive work environment Drug Free Workplace This company is a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 6 panel drug screen; employment status will be dependent on ability to pass this screening. Open House You can use the opportunity to tour our facility and get an idea of what it is like to work for PostcardMania before applying: http://www.postcardmania.com/openhouse

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person