Customer Service/Benefits Specialist – NSR Position Available In Pinellas, Florida

Customer Service/Benefits Specialist – NSR Can-Am Consultants Saint Petersburg, FL Job Details Contract Up to $20 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer service Mid-level Windows High school diploma or GED Payroll HRIS 2 years Full Job Description Our client is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. They lead the way by making complex HR, payroll, and benefits simple. Their unique combination of digital HR technology and advisory solutions meets the changing needs of employers and their employees. Currently, they are seeking several PEO Benefits Specialists to add to their team in St. Petersburg, FL.

GENERAL PURPOSE

Provides support to clients and their employees and internal partners

RESPONSIBILITIES

• Responsible for setup and ongoing processing, maintenance, and support of client accounts
• Provide excellent customer service to clients employees and field partners via calls faxes and emails
• Contact current clients/ employees via outbound call/ email campaign as needed
• Processes benefit enrollments for PEO product offerings for clients to ensure timely processing
• Researches and resolves basic product and service issues from the field clients and their employees to maintain accurate and timely responses
• Documents information in CRM to track issues
• Researches and resolves monthly audits to correct billing inaccuracies
• Provides guidance to clients and their employees regarding product offerings including setup and use of Health & Benefits online to ensure optimal client retention
• Obtains and maintains benefit documentation to ensure compliance with all applicable state and federal regulations and laws including Section 125 plan
• Maintains knowledge of all changes pertaining to various product offerings regulatory changes policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO
• Researches and corrects errors from audit reports and carrier discrepancy files
• Interact with Health & Benefit carriers to resolve customer needs
• Participates in special projects and training sessions as needed

REQUIREMENTS

• High School diploma A minimum of 2 years of customer service experience
• Basic understanding of HRIS Payroll and Windows are preferred Full-time contract employees are eligible for the following benefits: Dental Vision Health 401K Holiday Pay We thank all candidates for their application, however only those that qualify will be contacted.

ROC1

Job Type:

Contract Pay:

Up to $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person