Customer Service Rep Position Available In Pinellas, Florida

Customer Service Rep 2.5 2.5 out of 5 stars Clearwater, FL 33764

• Remote One of the Nation’s major suppliers of in-home oxygen & respiratory therapy is seeking Customer Service Representatives.

Lincare’s mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. Lincare is a dynamic, growing company with over 1,000 locations in 49 states, employing over 13,000 people who share our corporate vision for quality care and service.

WHY WORK AT

Lincare? Culture

• An inclusive, open, and friendly environment focused on our associates and their success Benefits
• Comprehensive benefits package with flexible options to fit your individual needs Robust Bonus Plan
• Monetary rewards for meeting and exceeding established production goals

Responsibilities:

Call patients to obtain current doctor info, last seen date, and/or any upcoming appointments Review and make sure all documentation created and received meets insurance guidelines Contact Doctors’ offices, hospitals, and insurance companies to ensure all necessary billing documents are received Answer/make phone calls using proper telephone etiquette

Requirements:

Read and analyze documents such as patient orders Comprehend pharmacy prescription terminology Effectively communicate with coworkers and patients Work in a team environment Independently solve problems and make decisions Apply common sense understanding to carry out oral and written instructions Basic computer skills required Capable of multitasking, with excellent organization

Education and Experience:

High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience If Remote, this position will require use of personal equipment. The company does provide the hard phone.

Internet:

High Speed (Minimum 100 mbps download /20 mbps upload) Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. 2 modem/router ports are required.

Processor:

1.6 GHz or greater

Memory:

Minimum of 8

GB RAM Browser:

Chrome, Edge Operating System:

Windows 10 or 11 (No Chromebooks, No Macs)

Monitors:

Dual monitors Headset and Webcam or internal camera: Wired, USB to be used during training/interviews. Private workspace with a door (HIPAA Compliant)