Service Support Representative Position Available In Pinellas, Florida

Service Support Representative IntellectAbility Clearwater, FL Job Details Full-time $24 an hour 14 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Microsoft Word Microsoft Excel Trello Mid-level Microsoft Office Schedule management Project management Organizational skills Project management software Computer skills Budgeting Communication skills Negotiation Project scheduling Time management Full Job Description About us IntellectAbility provides resources to state and private agencies that support people with intellectual and developmental disabilities and helps educate on neurodevelopmental disorders. Essentially, we support the professionals who provide support to individuals with IDD.

About the position:

IntellectAbility is seeking a detail-oriented person to manage and support the logistical needs of our Client Services department. This position iss vital to ensure the smooth transition from sales to service by being the first person the client connects with about the purchase. The position monitors the use of the purchased products or services and keeps the Director of Client Services. This position reports directly to the Director of Client Services. The key performance indicator for this role is: Number of Completed Trainings . There is an opportunity for advancement in this role, for the right employee.

Job-specific Responsibilities:

The Service Support Manager’s responsibilities include, but are not limited to: Initiate, schedule, and participate in all client kick-off calls, both internally and externally for all IntellectAbility products and services passing through the service division. Complete key actions and tracking of the initial rollout of services purchased by the client. Prioritize, classify and appropriately direct any service support requests. Coordinate with other managers on issues related to delivering purchased services to the client. Collaborate with the Director of Client Experience on client’s status and provide relevant information as requested. Be the point of contact for all training and registration needs within your division. Manage and direct all training registrations for our brands: the Health Risk Screening Tool, and Academy eLearn courses. Monitor, track, and document the utilization of all our eLearn courses purchased by the clients and respond accordingly in coordination with the Dir of Client Services. Manage the training calendar and schedule, training registrations, and all pre-training activities to ensure participants’ success in the course they attend. Forecast and recognize training gaps and offer recommendations to fill gaps. Manage and coordinate all training and travel and logistics for staff attending conferences and hosted live, onsite trainings. Be fiscally responsible when making decisions. Construct training promotion and announcements for services and products Coordinate special events in collaboration with other divisions Communicate with your managing director when any actual or potential issues are identified with clients or staff.

Required Skills & Qualifications:

The minimum education and experience requirements for this position are:

Organizational Skills:

Ability to follow established proven processes without alteration. Ability to easily multitask many time-sensitive tasks and deadlines, concurrently. Proficiency in creating and maintaining schedules and calendars. Extreme attention to detail to ensure all bookings and schedules are accurate and ability to forecast future needs. Data management proficiency. Computer proficiency esp. in MS Office (Word, Excel, PP) and able to learn new software programs easily.

Time Management:

Strong time management skills to prioritize tasks effectively. Ability to handle high-volume workloads without compromising quality.

Communication Skills:

Excellent verbal and written communication skills. Ability to liaise with vendors, trainers, participants, and other stakeholders effectively for a positive experience.

Problem-Solving Skills:

Ability to quickly address and resolve any scheduling conflicts or travel issues; ability to adapt to changes and unexpected events in travel and scheduling. Resourcefulness in finding alternative solutions when needed. Attention to

Detail:

Ensuring all logistical details are accounted for, including travel itineraries, accommodations, venue arrangements, registrations, and materials without errors. Other skills that will contribute to your success at

IntellectAbility:

Ability to lead and manage others on a team (assuming growth of the department requires team expansion) Knowledge of project management software (e.g., Trello, Asana) can be beneficial. Ability to manage a given budget. Negotiation skills to secure the best rates and deals. IntellectAbility, Inc. is an equal opportunity employer and a Drug Free Workplace. An applicant assessment, drug testing and a background check will be part of your hiring procedure.

Job Type:

Full-time Pay:

$24.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Monday to

Friday Work Location:

In person