Community Relations/Customer Service Rep Position Available In Polk, Florida

Community Relations/Customer Service Rep Citrus Connection – 3.1 Lakeland, FL Job Details Full-time From $18 an hour 1 day ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance Professional development assistance Life insurance Referral program Retirement plan Qualifications Bilingual Spanish Management Sales Customer service Writing skills Microsoft Office High school diploma or GED Driver’s License Conflict management Data entry Multi-line phone systems Typing Entry level

Full Job Description SUMMARY :

This position provides front line assistance to clients, customers and the general public. It also involves work with considerable contact with the public, by telephone, in person and via email. The physical location of this position will be based on a vacancy in one of three Citrus Connection Customer Service locations.

ESSENTIAL JOB FUNCTIONS

1. Provides customer service to both internal and external customers, clients, and the general public in the form of providing transit information such as services, routes, schedules, fares, and District rules/regulations. 2. Upon request, provides best possible routes and schedules for customers; answer inquiries and provide information to walk-in customers. 3. Computes and quotes rates for trips using published rate tables. 4. Collects money, makes change and issues receipts. 5. Deals with difficult customers in a positive manner in phone, in person and via email. 6. Distribute written materials including mail and other related items. 7. Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

MINIMUM JOB REQUIREMENTS

High school degree or G.E.D.; one (1) year of directly related experience desired in customer services, sales, reception, and/or general clerical duties. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted. Bi-lingual (Spanish) a plus.

OTHER CERTIFICATES/LICENSES

Must have valid Florida driver’s license.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Knowledge of local geographic areas. Ability to speak effectively and respond to questions. Ability to maintain a level of professionalism and confidentiality. Ability to express ideas clearly, both verbally and in writing. Ability to type thirty-five (35) words per minute (WPM) with minimal errors; data entry skills required. Ability to file documents and records accurately. Ability to operate a multi-line phone system; knowledge of telephone procedures and etiquette. Strong interpersonal skills and conflict resolution skills. PC literate, basic skills in Microsoft Office Suite and Internet research. Must be a self-starter; able to work independently. Ability to communicate effectively with management, internal staff and external vendors. Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public. Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards. WORKING ENVIRONMENT and

PHYSICAL DEMANDS

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. This job is usually performed in a normal office environment. Must be physically able to lift and carry 20-25 lbs. infrequently; 50 lbs. occasionally.

Job Type:

Full-time Pay:

From $18.00 per hour Expected hours: 40 per week

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday Weekends as needed

Work Location:

In person