Customer Experience Specialist Position Available In Polk, Florida

Customer Experience Specialist T-Mobile Lake Wales, FL Job Details Part-time $13.75 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Bilingual Spanish Management Basic math High school diploma or GED Driver’s License Entry level Retail sales Under 1 year Full Job Description Part-Time Representative T-Mobile – Wireless Vision In this role, you will represent the T-Mobile brand and meet customers’ wireless needs. As a member of the store team, you will work as a team to meet both personal and company goals!

Your Talents:

Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones and assessing their needs. Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics. Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures. Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards. Complete accurate paperwork and transactions according to company policies and procedures. Share customer experience with the rest of your team, including Management. Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards. Assist customers with service activations, changes and bill payments, respond to billing inquire equipment replacement, sell accessories and process price plan changes and upgrades. Build customers confidence by making their experience comfortable and simple while meeting their needs. Assist in other tasks, duties, or projects as assigned by management.

Your Experience:

Minimum of 6 months experience in retail or another environment with a strong customer focus. Professional, energetic and positive attitude. Excellent written and verbal/interpersonal communications skills. Flexible scheduling availability. Completed High school diploma/GED.

What We’ll Offer:

Competitive paid time-off program Medical, dental and vision benefits 401k match Phone service discounts Development and growth opportunities Wireless Vision is an Equal Employment Opportunity Employer and a

Drug Free Workplace Job Type:

Part-time Pay:

$13.75 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift Evening shift Morning shift Ability to

Commute:

Lake Wales, FL 33859 (Preferred) Ability to

Relocate:

Lake Wales, FL 33859: Relocate before starting work (Preferred)

Work Location:

In person