Customer Service Account Specialist I (Customer Service Dept.) Position Available In Polk, Florida

Customer Service Account Specialist I – Customer Service DepartmentUtilities

• Polk County Utilities provides safe drinking water, wastewater collection and treatment systems to nearly 68,000 accounts in unincorporated communities throughout the county. In some service areas, this division also provides reclaimed water.
• Polk’s Utilities program:
• Produces and distributes 18.9 million gallons of drinkable water each day
• Collects and treats 8.6 million gallons of wastewater each day
• Produces and distributes 7.4 million gallons a day of reuse water for irrigation
• Responded to nearly 23,000 Sunshine One Call requests in 2022 to identify locations of utility lines
• The Utilities Division also works closely with agencies such as the water management districts, Florida Department of Environmental Protection and other municipalities in Polk to provide for future demand through planning and water conservation measures.

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Starting Pay Grade:

PG 07 $16.37,

Hourly, Non-ExemptPay Progression:

PG 07 $16.37-$23.75,

Hourly, Non-ExemptPhysical Location:

Winter Haven, FLEmployee BenefitsDirect Deposit, Bi-Weekly Pay ChecksMedical, Dental, VisionLife InsuranceFlorida Retirement System Participation10 Paid HolidaysPaid Time OffTuition ReimbursementEducation IncentivesDeferred Compensation PlanWellness IncentivesEmployee Assistance Program (EAP)Free Employee GymFree Employee Health Clinic

• We are a Certified Age-Friendly Employer
• Drug-Free Workplace
• Must have the physical, developmental, and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated.

MAJOR FUNCTIONSPerforms clerical and public contact work at any Utilities office location. Responds to inquiries regarding account information, water services, sewer reclaim water turn on/turn off, payments, rates, customer billed accounts, and new service locations. Reviews customer issues and complaints.

ILLUSTRATIVE DUTIES

This position receives and reviews customer service request forms and work orders to verify information is sufficient to prepare new service and /or new accounts.

Responds to customer billing inquires, credit card payments, sets up new accounts, correspondence, change of addresses via the telephone, IVR, Internet, mail and walk in customers.

Responsible for handling inquires on new promotions, new rate increases, rebate problems and new services.

Responds to customer issues and complaints.

Responsible for handling cash drawer and balance daily the cash drawer to the billing system.

Verifies that all applicable fees are collected and properly processed on new services/new accounts.

Prepares customer service account record information/file via keying entry into the billing system.

This position should have the ability to learn the operating procedures of the customer service unit.

Responsible for completing, compiling, preparing and maintaining records in a billing system and record-keeping system.

Operates micro-computer equipment, cash drawers, telephone, card credit terminals, calculator, various printers and photo copiers and other devices utilized by the customer service unit.[]{style=”margin: 0px; padding: 0px; font-size: inherit; font-weight: inherit; font-stretch: in”}