Customer Service Representative Position Available In Polk, Florida

Customer Service Representative Watts AC Haines City, FL Watts AC is Now Hiring a Warehouse Associate to join our team! Come Grow with Us! We keep Growing because we ONLY hire the BEST and Our Customers Love Us for it! For over 40 years, Watts Air Conditioning, Plumbing, & Electrical has been the trusted HVAC contractor in the Lakeland-Winter Haven Metro Area. Our dedicated team is committed to delivering top-tier service, ensuring comfort for homes and businesses year-round. As a family-owned and operated business, we prioritize customer satisfaction and quality workmanship. If you’re passionate about providing exceptional service and want to be part of a team that values excellence, we invite you to join us! Job Overview As a Customer Service Representative you will keep our business running smoothly by providing support for our customers. You will manage call volume and scheduling skillfully prioritizing multiple requests. Our ideal candidate is self-motivated and independent proactively assisting in resolving problems. Your mission will be to make every customer a happy one while providing a 5 Star Customer Service experience. What We Offer Competitive Pay ($17-$20HR) Commission Opportunity 80% Company Paid Medical Insurance Dental, Vision, Short-Term and Long-Term Disability 401K w/ 4% Company Match Employee Assistance Program (EAP) 2 Weeks PTO Paid Training to help you grow individually and professionally Responsibilities Handle call volume accurately Maintain accurate customer information and appointment details Actively promote and sell maintenance agreements Respond promptly to customer email inquires Performs other related duties as assigned Qualifications 1-2 years of HVAC Call Center Customer Service Experience 1-2 years of HVAC dispatching experience Previous experience in a high-paced customer service position Computer proficiency Service Titan experience Must be able to pass a background check, and drug tests prior to and throughout employment. Long-Term Employment Opportunity EOE