Customer Service Representative (CSR) Position Available In Santa Rosa, Florida
Tallo's Job Summary: Customer Service Representative (CSR) position in Navarre, FL, offered by C-Hawk Staffing & Consulting LLC, pays between $35k - $43k per year. Responsibilities include managing incoming calls, building customer relationships, and scheduling appointments efficiently. The CSR plays a crucial role in providing a positive customer experience and supporting the sales process. Working hours are Wednesday, Thursday 1pm-5pm, Friday, Saturday 8am-5pm.
Job Description
Between $40k and
$60k
Per Year
DOE (Depends on Experience)
Position range in Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area $35k – $43k Per Year Customer Service Representative (CSR)
C-Hawk Staffing & Consulting LLC
Occupation:
Customer Service Representatives
Location:
Navarre, FL – 32566
Positions available: 1
Job #: 12482507
Source:
Employ Florida
Posted:
4/22/2025
Updated:
4/24/2025
Expires:
6/21/2025
Web Site:
Employ Florida
Onsite /
Remote:
Work onsite all of the time
Job Type:
Regular, Part Time (Less than 30 Hours), Permanent Employment Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. HS 3 Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
THE BIG PICTURE
Position offered by no fee agency. The CSR is a customer facing position and represents the first point of contact the customer has with our client. This position sets the tone of the entire experience for the customer. Efficient and effective scheduling is also a key task this position takes ownership of.
JOB RESPONSIBILITY 1.
First in line for incoming phone calls. Answer within
2 rings and provide a pleasant experience for the caller. 2. Develop meaningful relationships with customers and clients to encourage trust and loyalty.
3. Follow up on leads to further the sales process.
4. First in line for new and existing customers, we want to ensure customers always receive a WOW experience.
5. Managing emails, chats, website, and other lead sources within 5 minutes of receipt or within 2 rings on phone calls.
6. Update all lead platforms daily, with communication to customers and updates on the project.
7. Utilize Slack to communicate with technicians, office, and generate POs for the technicians with a response time of 5 minutes or less.
8. Process payments for upcoming jobs being scheduled.
9. Schedule jobs as needed based on the details of the job under the supervision of Dispatch.
10. Send out an “End of Day Recap” via Slack for the team.
11. Make confirmation calls for the following day’s appointments.
12. Make happy calls for the previous day’s appointments.
13. Order office supplies as needed.
14. With direction from Office Lead, make outbound calls to schedule routine maintenance appointments with customers.
15. Sending out Thank You cards
16. Respond to all 4 and 5 star reviews
17. Attend & Participate in Meetings
a. Daily huddle with Dispatch b. Monthly company wide Meeting 1. Call Booking Rate (Must book at least 25 calls)
a. Great than
95%- $200
b. 90%-94%- $100
c. 85%-89%- $50
Hours:
W & TH
1pm-5pm
FRI & SAT
8am-5pm •Employer is an affirmative action/equal opportunity employer. All Qualified applicants will receive consideration for employment without regard for race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Help for Employer Information. Opens a new window.
