CUSTOMER SERVICE REPRESENTATIVE, ENTRY LEVEL Position Available In Santa Rosa, Florida

Between $19.29 and
$21.22
Per Hour
Position range in Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area $16.92

• $20.

52 Per hour

CUSTOMER SERVICE REPRESENTATIVE, ENTRY LEVEL

Santa Rosa County•

TAX COLLECTOR

Occupation:

Customer Service Representatives

Location:

Gulf Breeze, FL

• 32561
  Positions available: 1
  Job #: 4966852-0

Source:

Governmentjobs.com

Posted:

6/11/2025

Web Site:

www.governmentjobs.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
General Description To provide efficient, effective service during the courteous collection of fees for vehicle registration, motor vehicle titling, parking permits, real estate taxes, personal property taxes, sales tax, vessel registration and titling, issuing hunting/fishing licenses, business tax receipts. Responsible for issuing or denying issuance of driver licenses, temporary permits and identification cards. Collects information and denies issuance for instances of driver licenses fraud. Pursuant to Sections 322.01 and 322.13, Florida Statutes, as revised, this position is authorized to examine and inspect documentation to determine the eligibility of customers for driver licenses in correlation with the Department’s enforcement of national security; authorized to suspend, revoke, or restrict driving privileges in accordance with statute and the rule, regulations, and procedures promulgated by the Division of Motorist Services. Essential Job Functions

SPECIFIC DUTIES

• Explains laws and processes title application as well as transfers for vehicles and boats verifying registration numbers.
• Issues hunting/fishing and business tax receipts.
• Enter data into computer terminal /personal computer for up to eight hours.
• Ability to lift and carry up to 50lbs.
• Ability to repetitively open & close drive thru window drawer.
• Ability to stuff large amounts of envelopes.
• Processes affidavits, registrations, and forms.
• Assists public by explaining laws and procedures, delinquent taxes, and other related information in person and by phone.
• Type’s statements, researches tax bills, checks tax roll for proper information and performs other related clerical duties.
• Collects payments on current and delinquent taxes, checking tax amounts on bills and issues receipts.
• Answers incoming calls concerning all aspects of tax collection, title, vehicle and vessel registration, hunting/fishing, business tax receipts, driver licenses and Florida ID cards.
• Relieves and/or fills in for drive up window teller when/if required.
• Processes large volumes of mail-in tax payments.
• Processes large volumes of vehicle mail-in renewals.
• Prepares outgoing mail for postal service and sort incoming mail.
• Assists in maintaining all physical areas of the department assigned in a neat, clean, efficient manner including the ability to vacuum all work area
• Ability to drive to any office or branch assigned.
• Ability to administer driving test.
• Ability to stand for up to eight hours a day.
• Works in any office or branch assigned.
• Ability to maintain a positive attitude and support management decisions and office policies.
• Responsible for suspending/ revoking driving privileges or closing suspensions/revocations; and for adding or deleting restriction to the application, license and driving record by on-line update procedure.
• Observes all customers for signs of physical or mental impairment, which would affect their ability to drive.
• Makes inquiry or inquires of the customer for an explanation of the nature and severity of the observed impairment.
• Determines if the impairment exceeds the established standards for safe operation of a motor vehicle.
• Presents to the customer written notice that the required tests must be taken within five days and/or obtain the written waiver from the customer to conduct the tests immediately.
• Upon the customer’s failure to pass required examinations, issues an order of suspension and retains customer’s license.
• Upon customer’s failure to meet visual acuity standards
  A) Explains visual acuity requirements to the customer.
  B) Prepares and serves to the customer an order of revocation
  C) Informs the customer that the revocation may be removed only if visual acuity is corrected to meet minimum standards.
• Determines if any impairment meets the requirements for adding restrictions to the application, license and driving record of the customer.
• Reviews any administrative documents submitted by the customer requiring the addition of driving restrictions.
• Processes data accurately and efficiently.
• Determines if any restrictions have expired or been rescinded and removes same from the application, driver record and driver license.
• Receives and examines required identification submitted by customers; denying those who may fraudulently try to obtain a Florida identification card and/or driver license; including examine documents for immigrants and non-immigrants.

Assisting in keeping the integrity of the driver license and or identification card, which is important to the domestic security of the state and nation. Making sure that the DL/ID card issued accurately reflects the identity of the person presenting it.

• Determines the type of test(s) required based upon the type of license required.
• Makes appropriate record of application on worksheet and verifies eligibility to take tests by consulting computer records.
• Explains test procedures, prepares the test on ADLTS and delivers test to the customer.
• Reviews test results and explain results to the customer.
• Explains the driving test as required and accompanies customer to the test site.
• Conducts safety inspection on customer’s motor vehicle.
• Accompanies and/or observes customer’s driving skill through the test course.
• Denies issuance of license at any point in the process when the customer fails to meet the minimum established standards.
• Informs the customer of the reason for denying issuance and advises of remedial steps necessary to meet requirements.
• Determines that the customer is eligible to receive the license/identification card applied for.
• Completes exam worksheet and transfers information to the computer to generate the final application form.
• Administers required oath to the customer and obtains customer’s signature on the application.
• Captures images of documents presented for first time immigrants, non-immigrants and residents with proper scanning equipment.
• Informs the customers they may apply for motor voter application. If the customer answers yes the customer’s application will be completed.
• Captures the customer’s digital image and processes the finished license/identification card.
• Checks license/ID card for appropriate security features before delivery to the customer.
• Informs customers of organ donor program and processes accordingly for those who wish to participate.
• Informs the customer of the different contributions offered by Florida Statutes.
• Educates the customer about how to properly and most effectively resolve their situation. Ensures the customer is satisfied and understands the solution offered them.
• Carefully observes both the behavior of the customer and the condition of the documents submitted to detect deception or altered, counterfeit, or stolen documents.
• Upon detection of suspicious behavior or questionable documents conducts a careful review of all available information regarding customer’s driving record in this and other states.
• If the record indicates that the customer has given false information, the examiner will deny issuance or if non-citizen, complete transaction and notify appropriate headquarters section.

SUPERVISION

Is directly supervised by the Office Manager.

PERSONAL SKILLS

• Pay attention to detail as required in a basic understanding of office procedures.
• Ability to respond to a variety of questions from the public regarding tax and fee obligations.
• Requires ability and skill in handling difficult customers.
• Ability to handle a variety of Help for Employer Information.

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