Dispatcher/Customer Service Position Available In Santa Rosa, Florida

Dispatcher/Customer Service Forrest Jordan and Associates, LLC 1798 Abercrombie Road, Gulf Breeze, FL 32563 Dispatcher/Customer Service Seeking a service dispatcher and customer service specialist to support the servicing of home standby generators. This is a full-time, office-based role, and no generator experience or knowledge is required. Work hours are 8:00-4:30, Monday through Friday, at our Gulf Breeze (Midway) location. The role is responsible for supporting field service technicians through scheduling of appointments with customers, coordinating with technicians and managers, and maintaining customer files. This is office-based role, with no travel requirement. Experience with Service Titan is very highly preferred. Candidates without experience in Service Titan or similar CRM software will not be considered. Essential duties and responsibilities include the following: Answering questions through phone, email, text, and messaging systems Scheduling appointments in customer relationship management software Coordinating activities with field technicians and service managers Processing customer payments and handling money Receiving shipments of parts and other deliveries Maintaining customer files within cloud-based CRM platform (Service Titan), including customer and job information, and physical/digital document management Performing other administrative tasks as required Desired skills and experience include the following, with training available for well qualified candidates: Excellent customer service and interpersonal skills Ability to communicate effectively by phone, email, and in person Superior time management and organizational ability Team mindset, and ability to work well with others in a small team environment; willing to support others as needed to accomplish the mission Attention to detail, and superior organizational abilities Ability to self-direct and manage workload while unsupervised Ability to occasionally perform moderate physical labor, including shipping and receiving of parts weighing up to 35 pounds Excellent problem-solving skills, and the ability to multi-task Must possess a valid US driver’s license Training on permitting, scheduling, and other specialized software and tools will be provided. You must have a working knowledge of Microsoft productivity tools, including Word, Outlook (email), Chrome/Edge, and basic Excel. In exchange for these talents Forrest Jordan and Associates, LLC, offers a friendly working environment, competitive pay ($20/hr), performance pay bonuses, comprehensive benefits package (medical, dental, vision, life, etc.), 401k retirement plan with matching, paid time off, and seven (7) paid holidays. Must be able to pass a criminal background check and pre-employment drug screen.

Job Type:

Full-time Pay:

From $20.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

Monday to Friday No weekends

License/Certification:

Driver’s License (Preferred) Ability to

Commute:

Gulf Breeze, FL 32563 (Required) Ability to

Relocate:

Gulf Breeze, FL 32563: Relocate before starting work (Required)

Work Location:

In person