311 Call Center CSR (Entry-Level!) – R19624 Position Available In Sarasota, Florida

311 Call Center CSR (Entry-Level!) – R19624
Job Details 
Employer Sarasota County Government Salary $18.18 Hourly Location Sarasota, FL Job Type Full-Time Department Communications Closing Date Continuous Description
Benefits Start Here. Grow Here. Stay Here. Are you tech-savvy and offer exceptional customer service? Our 311 Center has a great opportunity for you! As our Call Center Customer Service Representative, you’ll serve as the “front door to the county”, working in a fast-paced, high-volume position that responds to inquiries for all 17 departments of the Sarasota County government. The ideal candidate is familiar with Sarasota County and our geographic areas/cities (Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port), is bilingual in Spanish, and has at least one (1) year of experience in a call center/customer service environment. This position offers a great, steady schedule (with the possibility of hybrid work 1-2 days per week after meeting the six-month probationary period) and the pay starts at $18.18/hr. today! About The Position In this role, you will receive, research, refer, and respond to the general public and county employees for government services. For more information, see below… Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information. Determine what type of service is being requested and respond to citizen requests. Furnish callers with service request tracking numbers and work orders for follow-up inquiries. Advise callers of the projected service, completion time, and status of their requests. Document the caller’s information and the nature of the request, and enter it into a work/asset management system. About the

Schedule Work Hours:

Full-Time, 40 hours per week. Monday – Friday, 8:00 a.m. to 5:00 p.m. This position offers the possibility of hybrid work 1-2 days per week after meeting the six-month probationary period! About You To be considered for this role, you must have the following: High School Diploma or equivalent education. The ideal candidate has the following knowledge, skills, and/or abilities: Please note that these are not requirements but bonuses for your consideration. Bilingual in Spanish. One (1) year of experience in a clerical or customer service environment. Working knowledge of computer software dealing with public response. Knowledge of Sarasota County and all of the geographic areas/cities such as Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port.

Physical Demands:

Employees in this role must occasionally lift and/or move up to 10 lbs. ​

About Everything Else Starting Pay Rate:

$18.18/hr Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s). If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day: 1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.) 2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.) Employer
Sarasota County Government www.scgov.net
Address
1660 Ringling Boulevard Sarasota, Florida, 34236