Customer Service/Dispatch Position Available In Sarasota, Florida

Customer Service/Dispatch Arrow Plumbing Services, LLC 2180 9th Street, Sarasota, FL 34237 Customer Service Dispatcher Full-time, Hourly Summary Duties include administrative support across the company while being the first contact for customers, guests, and employees. The position should ensure a positive front line welcome whether by phone or in person and execute all administrative tasks to the highest quality standards. Having knowledge of dispatch in a services industry, particularly in plumbing, would be desired. Job Responsibilities /

Required Experience:

Experience answering a multi-line phone system Answer, screen, take messages and forward incoming phone calls Provide basic and accurate information in-person and via phone / email Solid computer skills / Microsoft Office products experience Knowledge of web-based applications and social media usage Schedule Plumbing Service, reschedule service calls, collect payment over the phone from customers for service Work with the technicians to ensure their schedule, parts requirements, etc. Dispatching Experience with knowledge of local area Collections and past due service billings. Manage service billings. Track and follow up past due service billings Apply for permits and schedule inspections Perform other clerical duties such as filing, photocopying, scanning, and faxing Requires excellent verbal and written communication skills Ability to work with minimal supervision Other duties as required for training purposes or additional company requirements

Requirements:

Proven work experience as an Office Assistant / Customer Support / Dispatcher and Scheduling Proficiency in Microsoft Office with solid computer skills Hands on experience with office equipment (e.g. copier and printers, etc.) Team Player and Multi-Tasker Organized with an Attention to detail Solid written and verbal communication skills Excellent Customer service attitude High School diploma at a minimum

Preferred Experience:

Customer service in a plumbing, construction, or similar services environment is required Bilingual (prefer English / Spanish) Proficient in Microsoft Office or additional computer skills a plus

Physical Requirements:

Stationary position at desk. Maintains the ability to observe details on a computer screen and other office productivity machinery, such as a calculator, copy machine, and computer printer. Maintain files in file cabinets. Potentially lift up to 20 lbs. The ability to communicate and exchange accurate information. Arrow Plumbing Services, LLC is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin color, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs. Arrow Plumbing is a drug free workplace. We do drug testing.

Job Type:

Full-time Pay:

$18.00 – $23.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Life insurance Referral program Vision insurance

Schedule:

Monday to

Friday Experience:

Dispatching:

3 years (Required) construction or service such as plumbing: 2 years (Preferred)

Language:

English and Spanish (Preferred) Ability to

Commute:

Sarasota, FL 34237 (Required)

Work Location:

In person