Dispatcher/Customer Service Position Available In Sarasota, Florida
Tallo's Job Summary: Dispatcher/Customer Service role at Major League Cooling & Plumbing, LLC DBA AC Today involves coordinating service calls, managing technician schedules, and ensuring efficient customer service. The position requires strong organizational skills, attention to detail, and excellent communication abilities. This full-time position offers a pay range of $16.00 to $20.00 per hour, with benefits including 401(k), dental, health, and vision insurance. The job is located in Sarasota, FL, with 32 hours per week expected. Join the team to contribute to exceptional service and logistics operations.
Job Description
Dispatcher/Customer Service Major League Cooling & Plumbing, LLC DBA AC Today 6620 19th Street East, Sarasota, FL 34243 Job Overview We are seeking a highly organized and detail-oriented Dispatcher to coordinate service calls, manage technician schedules, and ensure timely, efficient service for our customers. As the central point of communication between customers and field staff, the Dispatcher plays a critical role in maintaining smooth operations and delivering excellent customer experiences. Responsibilities Schedule technicians for maintenance, repairs, and installations Monitor and adjust daily schedules to maximize efficiency and minimize downtime Communicate with customers to confirm appointments, provide updates, and follow up post-service Prioritize service calls according to urgency, location, and technician availability Enter job details into the system accurately and in a timely manner Handle incoming calls and respond to inquiries professionally and promptly Collaborate with office staff to coordinate parts, follow-up appointments, and billing Maintain detailed records of service calls, customer interactions, and job outcomes Qualifications Proven experience in a customer service role, preferably within the logistics or transportation industry. Familiarity with Oracle Transportation Management, SyteLine, GPS systems, and GIS technology is highly desirable. Strong data entry skills with attention to detail; ability to type accurately and efficiently. Excellent communication skills, both verbal and written, with a focus on customer satisfaction. Ability to work collaboratively within a team environment while managing individual responsibilities effectively. Strong problem-solving skills with the ability to think critically under pressure. Join us in delivering outstanding service while contributing to an efficient logistics operation. We look forward to welcoming a new member who is passionate about customer service and eager to grow within our company!
Job Type:
Full-time Pay:
$16.00 – $20.00 per hour Expected hours: 32 per week
Benefits:
401(k) Dental insurance Health insurance Vision insurance
Schedule:
Monday to Friday Ability to
Commute:
Sarasota, FL 34243 (Required) Ability to
Relocate:
Sarasota, FL 34243: Relocate before starting work (Preferred)
Work Location:
In person
