15h Left: Customer Service Assistant Float (Bank) / Req 1117 Position Available In Seminole, Florida

Job Description:

Customer Service Assistant I (CSA)

Float Department:

BranchAdministration Reports to:

Branch Manager/Assistant Branch ManagerSupervises:

None Status:

Full-Time / Non-exempt / Onsite only

Level:

Level 5 Must already be authorized to work in the UnitedStates. Relocation is not provided. Partners Bank is a rapidlygrowing community bank with operations in Maine and New Hampshirethat has established superior service level expectations. We offergenerous compensation and benefits while fostering opportunitiesfor growth and flexible work schedules when appropriate. Summaryfor the Customer Service Assistant I (CSA)

Float:

The incumbentperforms a variety of teller and customer service duties as needed.

Is highly proficient in the processing of teller transactions, andable to complete basic customer service related tasks such asopening routine checking, savings and certificate of depositaccounts, processing account maintenance, etc. Working withinestablished guidelines, policies and procedures, the individualwill sell and service all deposit accounts, handle various customerinquiries and provide prompt problem resolution. Strong knowledgeof the Bank’s various deposit and electronic banking products andservices is required. Using needs-based sales techniques, uncoversreferral opportunities and recommends appropriate products andservice to meet customers’ needs. Job Requirements for the CustomerService Assistant I (CSA)

Float:

• Minimum of one year of teller orcustomer service banking experience in a branch or call centerenvironment.
• Strong sales, service, interpersonal andcommunication skills.
• Interacts well with others and enjoysworking with a variety of people in a team environment.
• Strongorganizational, technical and computer skills.
• Adapts well tochange and is able to effectively multi task.
• Strong knowledge ofteller and customer service processes, policies, guidelines andprocedures.
• Satisfactory product knowledge of banking productsand service with ability for further development.

Specific JobFunctions for the Customer Service Assistant I (CSA)

Float:

• Highly proficient in the processing of various teller transactionsand routine customer service related tasks and functions.
• Able toidentify cross sell opportunities and respond to various customers’inquiries to recommend appropriate products or solutions to meettheir needs.
• Able to open basic deposit accounts, assist withelectronic banking inquiries, services and functionality, completeaccount maintenance and make referrals to other lines of business,etc.
• Maintain and balance a cash drawer accurately andefficiently.
• Provide a high level of service to customers,coworkers and team members.
• Understand and follow variouspolicies, guidelines and procedures including security, complianceand operations.
• Participate in on-going job related trainingprograms including but not limited to sales, service, complianceand product knowledge.
• May float to another local branch to coverstaffing if needed.
• Performs additional duties as required.

ThisJob Description for the Customer Service Assistant I (CSA) Floatdescribes the essential functions and qualifications of the jobdescribed. It is not an exhaustive statement of all the duties,responsibilities, or qualifications of the job. This document isnot intended to exclude modifications consistent with providingreasonable accommodations for a disability. This is not a contract.

Our generous benefits are listed on our website:

Partners.

Bank/about/careers PI79d27ec593f5-37156-37795749