Customer Service Representative Position Available In Seminole, Florida

Customer Service Representative Cassel furniture outlet Casselberry, FL Job Details Part-time | Full-time $14 – $15 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance Flexible schedule Qualifications Bilingual Spanish 7 years 6 years Multilingual Customer service Call center 5 years No experience needed English 3 years Data entry 1 year Phone etiquette 4 years 2 years Communication skills Entry level Under 1 year Full Job Description Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to work effectively in a fast-paced environment. Duties Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services, addressing customer needs effectively. Handle outbound calling to follow up on customer inquiries or provide additional support as needed. Maintain detailed records of customer interactions through data entry into our computerized system. Demonstrate excellent phone etiquette while communicating with customers to ensure clarity and professionalism. Collaborate with team members to improve processes and enhance overall customer satisfaction. Assist in resolving customer complaints by identifying the issue and providing appropriate solutions. Stay updated on product knowledge and company policies to provide accurate information to customers. Requirements Bilingual in Spanish and English is required. Previous experience in a call center or customer service role is preferred. Strong verbal and written communication skills are essential for effective interaction with customers. Proficient in data entry and comfortable using office software and computerized systems. Excellent phone etiquette with the ability to manage calls professionally and courteously. Strong problem-solving skills with a focus on delivering quality service to customers. Ability to work independently as well as collaboratively within a team environment. If you are passionate about providing outstanding customer service and thrive in a dynamic setting, we encourage you to apply for this exciting opportunity!

Job Types:

Full-time, Part-time Pay:

$14.00 – $15.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance

Shift:

Day shift No nights People with a criminal record are encouraged to apply Ability to

Commute:

Casselberry, FL 32707 (Preferred) Ability to

Relocate:

Casselberry, FL 32707: Relocate before starting work (Preferred)

Work Location:

In person