Director, Client Service Position Available In Seminole, Florida

Job Description:

At BNY, our culture empowers you to grow and succeed. As aleading global financial services company at the center of theworld’s financial system we touch nearly 20% of the world’sinvestible assets. Every day around the globe, our 50,000 employeesbring the power of their perspective to the table to createsolutions with our clients that benefit businesses, communities andpeople everywhere. We continue to be a leader in the industry,awarded as a top home for innovators and for creating an inclusiveworkplace. Through our unique ideas and talents, together we helpmake money work for the world. This is what LifeAtBNY is all about.

We’re seeking a future team member for the role of Director ofClient Service to join our Treasury Services Client Services team;this role will be located in Pittsburgh, PA. Within this role, youwill make an impact in the following ways: Lead with Thought,People/Client driven focus adhering to BNY management policies andguidelines; cultivating Team Culture & Talent; embedding ongoingtransformation principles Re-enforcing the BNY Pillars & PrincipalsMentor through ongoing coaching & development; continuing tostrengthen your personal development needs Gain & leverage a soundunderstanding of BNY’s organizational hierarchy, to drive keystrategic business needs (on/offshore) CTB/RTB Ensuring appropriateoversight & governance of our Risk & Control Framework Strategizewith key stakeholders to drive an intentional, ongoingtransformation agenda (tactical & strategic) Represent GlobalClient Service, leading Incidents, driving Client Engagement,Communication, etc. Enhance & maintain robust, healthy partnershipswith key stakeholders (internally & externally) Provide Level 2 & 3support: Escalations, Client Due Diligence, etc. reporting toGlobal Head, and Liaising w/Service Directors, Segment Heads, keystakeholders, etc.

Oversee Team Governance & Structure:

recruiting,retention, improve & maintain Voice of the Employee and Voice ofthe Client survey results, etc. Meet target objectives(performance, behavior, productivity & risk); achieve trainingjourney requirements To be successful in this role, we’re seekingthe following: Bachelors degree or the equivalent combination ofexperience (Banking/Financial) is required 10 years of total workexperience; diverse experience in Service & Operational WholesaleBanking Industry Self-motivated with proven commitment to clientfocus and lean thought process Strong communication skills;written, verbal and effective listening skills Ability to becross-fungible and multitask under pressure Able to adapt tochanging environment and business/organizational demands Deepunderstanding of traditional wholesale banking products, such as:

Domestic/International Clearing methods, Receivables/Payables,Wires, ACH, Checks, Lockbox, Faster Payments, etc. Certification inOperational Excellence and/or Six Sigma a plus Proficient inMicrosoft Office suite At BNY, our culture speaks for itself.

Here’s a few of our awards: America’s Most Innovative Companies,Fortune, 2024 World’s Most Admired Companies, Fortune 2024 HumanRights Campaign Foundation, Corporate Equality Index, 100% score,2023-2024 Best Places to Work for Disability Inclusion ,

Disability:

IN – 100

% score, 2023-2024 “Most Just Companies”, JustCapital and

CNBC, 2024

Dow Jones Sustainability Indices, Topperforming company for Sustainability, 2024 Bloomberg’s GenderEquality Index (GEI), 2023

Our Benefits and Rewards:

BNY offershighly competitive compensation, benefits, and wellbeing programsrooted in a strong culture of excellence and ourpay-for-performance philosophy. We provide access to flexibleglobal resources and tools for your life’s journey. Focus on yourhealth, foster your personal resilience, and reach your financialgoals as a valued member of our team, along with generous paidleaves, including paid volunteer time, that can support you andyour family through moments that matter. BNY is an Equal EmploymentOpportunity/Affirmative Action Employer – Underrepresented racialand ethnic groups/Females/Individuals with Disabilities/ProtectedVeterans.