Front Desk Receptionist/Customer Service Representative Position Available In Seminole, Florida

Front Desk Receptionist/Customer Service Representative Apopka Florist Apopka, FL 32703 We are a professional, locally owned florist proudly serving Apopka, Florida, and the surrounding areas. With a commitment to exceptional service and creative floral design, our friendly and knowledgeable team helps clients celebrate life’s special moments with beautiful flowers for every occasion. Position Overview We are seeking a dynamic and customer-focused Floral Shop Receptionist to join our team. This vital role ensures the smooth operation of our front-of-house services while supporting the creative and operational aspects of the shop. If you are passionate about flowers, thrive in a collaborative environment, and excel at delivering outstanding customer service, we’d love to hear from you!

Qualifications Education:

High school diploma or equivalent.

Experience:

Minimum of 2 years in the events industry, hospitality, customer service, or a related field.

Personal Skills:

Exceptional multi-tasking abilities and thrives in high-pressure environments. Highly customer service-oriented with outstanding interpersonal and communication skills. Excellent time management skills.

Physical Requirements:

Ability to stand, stoop, and bend for up to 8 hours; must be able to lift and carry 20+ lbs.

Availability:

Full-time availability Monday-Friday, including varied shifts and occasional weekends.

Key Responsibilities Client Interaction:

Stay up-to-date on floral design trends and available products to guide clients in selecting arrangements for various occasions. Serve as the first point of contact for customers by answering phones, taking orders, and providing expert recommendations. Maintain an average sale amount of $65 for arrangements placed through phone or call-in orders. Greet customers warmly and assist with their floral needs in our front-of-house space.

Shop Operations:

Manage and organize daily cooler arrangements and delivery orders. Oversee and replenish inventory for dish gardens, peace lilies, baskets, office supplies, and front-of-house materials. Run daily earnings reports and manage cash register operations. Maintain a clean and organized workspace alongside the team.

Design & Team Collaboration:

Delegate tasks for specialty projects with guidance of the Lead Floral Designer. Foster a positive, creative, and collaborative environment, promoting teamwork and mutual respect. Assist in social media relations (taking photos of arrangements, upload stories, post on Instagram).

Leadership:

Open and close the shop as needed. Address and escalate issues or concerns to the shop owners as appropriate. Why Join Us? Join our well-established, busy flower shop with over 40 years of excellence! Be part of a close-knit team that values creativity, collaboration, and exceptional customer service in a supportive, thriving environment. Apply Now If you’re passionate about floral design and customer care, we’d love to hear from you. Apply today!

Job Type:

Full-time Pay:

$15.00 – $17.00 per hour Expected hours: 40 per week

Benefits:

Employee discount Paid time off

Schedule:

8 hour shift Monday to Friday Weekends as needed

Language:

Spanish (Preferred) Shift availability: Day Shift (Preferred) Ability to

Commute:

Apopka, FL 32703 (Required) Ability to

Relocate:

Apopka, FL 32703: Relocate before starting work (Required)

Work Location:

In person