Canine Customer Service Team Lead Position Available In St. Johns, Florida
Tallo's Job Summary: Join DogBeach as a Canine Customer Service Team Lead in Jacksonville, FL. Lead the front desk team, handle guest relations, and ensure top-tier service for both humans and canines. Full-time position with a pay range of $15.00 - $18.00 per hour, plus benefits, bonuses, and opportunities for growth in a dog-loving environment.
Job Description
Canine Customer Service Team Lead 3.1 3.1 out of 5 stars 830 A1a N, Ponte Vedra Beach, FL 32082 Do you love dogs and people? Are you a natural leader with a passion for delivering outstanding customer experiences? We’re looking for a Customer Service Team Lead to join our growing team at DogBeach, a premier dog boarding and daycare facility in Jacksonville.
About Us:
At DogBeach we provide luxury boarding, fun-filled daycare, a dog-friendly pool, on-site grooming, and the peace of mind that comes with a veterinary hospital next door. Our mission is to treat every pup like family and make every customer feel like a VIP.
Position Overview:
As the Customer Service Team Lead, you’ll be the go-to person for our front desk team—leading by example, managing day-to-day guest relations, and ensuring every human and canine guest receives top-tier service. You’ll work closely with the General Manager to maintain a warm, professional, and organized front-of-house experience.
Responsibilities:
Lead and support the front desk/customer service team Provide training and coaching to new and current team members Handle customer inquiries, concerns, and reservations with professionalism and care Monitor front desk operations and ensure smooth daily workflows Assist with scheduling and performance reviews Maintain a clean, welcoming lobby and guest experience Jump in and help wherever needed—we’re a team!
Qualifications:
Previous customer service experience (leadership or supervisory experience preferred) Passion for working with animals and their humans Strong communication, organizational, and multitasking skills Ability to stay calm under pressure and resolve conflicts professionally Tech-savvy (experience with pet resort software is a plus) Flexible availability, including weekends and holidays Why Join Us? Work in a fun, dog-loving environment Opportunities for growth as we expand Employee discounts on services Supportive team culture
Job Type:
Full-time Pay:
$15.00 – $18.00 per hour
Benefits:
Employee discount Paid time off
Supplemental Pay:
Bonus opportunities
Work Days:
Monday to Friday Rotating weekends
Work Location:
In person
