Customer Service Specialist | Floating to Several St. Augustine Area Locations | PRN Position Available In St. Johns, Florida
Tallo's Job Summary: The Customer Service Specialist floating to several St. Augustine area locations on a PRN basis is responsible for delivering exemplary customer service, answering high volume phone calls, scheduling patient appointments, and overseeing front desk operations in a medical office. Duties include collecting patient balances, verifying insurance, and interacting with patients and insurance companies. Qualifications include a high school diploma or equivalent, with preference for 1 year clerical experience in a healthcare setting.
Job Description
Customer Service Specialist | Floating to Several St. Augustine Area Locations | PRN St. Augustine, Florida Office and Clerical 51035 Job Description
Overview This is a PRN position that will float between several St. Augustine area primary care locations. The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans. Responsibilities Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.
Takes and accurately records patient payments for balances during check-in or check-out.
Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
Clearly and concisely communicates with physicians and staff regarding any patient related issues.
Ensures patient information is accurate, up to date, and complete in the electronic medical record program
Assists in maintaining liaisons with other organizations and offices for the exchange of information. Qualifications High School Diploma/Equivalent is required.
Preferences:
1 year clerical experience in a health care setting
