Customer Service Specialist | UF Health Heart & Vascular St. Aug | Full-Time | Days Position Available In St. Johns, Florida
Tallo's Job Summary: The Customer Service Specialist position at UF Health Heart & Vascular St. Aug in St. Augustine, Florida involves greeting patients, managing phone calls, scheduling appointments, and handling front desk operations. Responsibilities include collecting patient balances, verifying insurance, and accurately recording patient information. The ideal candidate should have a high school diploma or equivalent and 0-1 year of medical practice clerical experience. Preferred qualifications include 1 year of clerical experience in a healthcare setting.
Job Description
Customer Service Specialist | UF Health Heart & Vascular St. Aug | Full-Time | Days St. Augustine, Florida Office and Clerical 50243
Location:
St. Augustine- Health Park Blvd Ste 105 The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans. Responsibilities Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.
Takes and accurately records patient payments for balances during check-in or check-out.
Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
Clearly and concisely communicates with physicians and staff regarding any patient related issues.
Ensures patient information is accurate, up to date, and complete in the electronic medical record program.
Assists in maintaining liaisons with other organizations and offices for the exchange of information. Qualifications Education / Training High School Diploma/Equivalent Experience Requirements 0 – 1 year Medical Practice Clerical experience
Preferences:
1 year clerical experience in a health care setting
